Company Profile

Vodafone in Ghana is an operating company of Vodafone Group Plc., the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States. Vodafone is the only total communications solutions provider - mobile, fixed lines, internet, voice and data - and is currently unmatched in providing fixed line and internet services - the leader and the first choice for Ghanaians. Our goal is to be the communications leader in an increasingly connected world. We aim to provide the kind of innovative and responsive service for which the Vodafone Group is recognised worldwide.

Job Description

ROLE TITLE: Manager, Sales Operations
DEPARTMENT:  Enterprise Sales Operations
REPORTS TO: Head of Enterprise
FUNCTION: Manage pre and post-sales operations and the project management of customer solutions.

 ROLE PURPOSE:

1. To provide professional inputs to the Enterprise Solutions annual plan and budget.
2. To manage Enterprise Sales pre and post-sales operations within the framework of an agreed sales plan and budget, meeting targets for profitability and customer satisfaction.

1. Develop best-in-class processes and procedures for effective day-to-day sales operations which support the sale of enterprise solutions to corporate and SME customers.
2. Deliver high-quality pre-sales support using standard templates and procedures for proposal writing, contract management and sales governance.
3. Manage the sales pay plan to align recognition with agreed targets and objectives, creating clear incentives and rewards for excellent performance.
4. Provide systems engineering support for developing enterprise solutions as part of the sales proposal.
5. Agree a set of performance KPI targets and measures; provide regular reports on sales performance against agreed KPI/targets.
6. Manage the end-to-end order and provisioning process, liaising with Customer Relations Group and agreeing allocation of responsibilities.
7. Manage the CRM and integrated channel management operations on behalf of Enterprise Solutions.
8. Provide bespoke customer service for selected accounts, allocating service managers who are integrated into the virtual account teams.
9. Provide project management for the implementation of complex enterprise solutions.
10. Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded. 
11. Provide performance data to support management decision-making.
12. Ensure full compliance with telecommunications licence provisions, sector regulations and competition laws.
13. Maintain effective working relationships with internal and external suppliers.
14. Support the sale of complex communications solutions in large corporate customer organisations (consultative-based selling) by developing effective counterpart relationships.
15. Support the Head of Enterprise Sales in developing a sales strategy and plan by providing professional inputs and advice.
16. Leadership of a professional Sales Operations team to meet targets for profitability and revenues, as agreed with the Head of Enterprise Sales. 

Required Skills or Experience

1. Degree in a business studies discipline or equivalent
2. 7 years’ experience of sales operations management in the telecommunications sector
3. Project management and business process skills
4. Experience of managing designing and operating a sales pay plan

How To Apply

Send CVs to careers.gh@vodafone.com