Company Profile

Vodafone in Ghana is an operating company of Vodafone Group Plc., the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States. Vodafone is the only total communications solutions provider - mobile, fixed lines, internet, voice and data - and is currently unmatched in providing fixed line and internet services - the leader and the first choice for Ghanaians. Our goal is to be the communications leader in an increasingly connected world. We aim to provide the kind of innovative and responsive service for which the Vodafone Group is recognised worldwide.

Job Description

Role Purpose

• To drive the establishment of new data centre facilities in Ghana which will support the local business plan and IT strategy and to actively develop a successor who will be ready to take over the role within 18 months.
• To cost effectively manage and operate Vodafone Ghana’s essential IT infrastructure components such as data centre systems ( server farms, storage area networks etc), local area networks, databases, policies and processes, for overall operational efficiency and high system availability for the business. This involves leadership to ensure that the company’s IT infrastructure always remain responsive to business needs:
• To continuously scale components of the IT infrastructure, in a multi-vendor environment, to support business growth through promoting adaptability necessary for a changeable environment. This requires optimization of resources / investment and planning for future expansion.
• To establish comprehensive security set up that protects the infrastructure against unauthorized assess to systems and services (covering implementation, application vulnerability management and user identity management).

• Effectively manage the installation / commissioning of hardware and software components of the DC
• Maintain and ensure adherence to effective policies and best practices for IT service assurance
• Maintain  IT infrastructure with automated, system management capabilities (including monitoring of critical systems), with ability to proactively identify potential system failures before they materialize. 
• Ensure application performance management that leads to peak system performance and availability of LOB applications and all other corporate IT services.
• Maintain continuously accurate database of all infrastructure components (CMDB), as a key aspect of general service management including incident, change, problem and asset management.
• Protect Vodafone Ghana’s IT systems from both internal and external sources of usage ( and assess) that could potentially lead to damage to IT investments, service denial or interruption, theft of company data assets and any malicious activity against normal operation of the business.
• Ensure high availability (24 by 7) and performance (against SLA) of all networks, to provide dependable, highly secure, real-time access to people and information systems.
• Implement scalable local area network design that eases network integration
• Safeguard all enterprise data through reliable regular data backup and restore practice
• Implement ITIL processes to assure trouble free release of new or upgraded solutions

Required Skills or Experience

• Exceptional track record in technology infrastructure management
• Strong focus on customer needs and creation of a culture that delivers results to meet and exceed service level agreements    
• Understanding of working in a global organisation and how to leverage such a framework for local success.
• Understanding and proven capability of working within an environment of rapid operational and cultural change.
• Experience in negotiating with vendors to achieve both business and financial outcomes in line with the business & market strategic direction.
• Inspirational influencer and communicator at all levels of the organisation.
• Sound technical capability and ability to lead and influence colleagues to implement change in IT infrastructure
• Sound understanding IT service management disciplines in line with IT industry standards, best practice and market trends e.g. ITIL
• Experience of providing an effective IT Service whilst maintaining high service availability and reducing cost.
• Working in a changing environment and managing the transition of people and services to other locations.

How To Apply

Send CVs to techcareers.gh@vodafone.com