Company Profile

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it's a lifestyle.

Job Description

Report to: HR/Admin Manager

Key Responsibilities:

1. Transportation Operations Management:
   • Oversee the day-to-day operations of the hotel's transportation services, including shuttle buses, airport transfers, and car rentals.
   • Develop and implement transportation schedules, routes, and itineraries to meet the needs of guests, staff, and events.
   • Coordinate with front desk staff, concierge, and event planners to arrange transportation services for guests, groups, and VIPs.
   • Monitor vehicle usage, fuel consumption, and maintenance schedules to ensure optimal performance and reliability.
   • Implement quality control measures to ensure cleanliness, safety, and comfort of vehicles and adherence to service standards.
2. Fleet Management and Maintenance:
   • Manage the hotel's fleet of vehicles, including buses, vans, cars, and limousines, to ensure compliance with safety regulations and maintenance standards.
   • Coordinate vehicle inspections, repairs, and maintenance activities to minimize downtime and ensure safe and reliable operation.
   • Develop and implement preventive maintenance programs for vehicles to prolong their lifespan and minimize repair costs.
   • Monitor vehicle insurance, registration, and licensing requirements to ensure compliance with legal and regulatory obligations.
   • Maintain accurate records of vehicle maintenance, repairs, inspections, and expenses.
3. Staff Supervision and Training:
   • Recruit, train, and supervise a team of drivers and transportation staff, ensuring they have the necessary skills, knowledge, and resources to perform their duties effectively.
   • Provide ongoing coaching, feedback, and performance evaluations to transportation staff to support their professional development and growth.
   • Foster a culture of safety, professionalism, and customer service excellence among transportation staff, emphasizing the importance of punctuality, courtesy, and reliability.
   • Conduct regular training sessions on defensive driving techniques, vehicle safety procedures, and customer service standards.
4. Customer Service and Guest Satisfaction:
   • Ensure that transportation services are delivered in a timely, courteous, and professional manner, exceeding guest expectations and enhancing their overall experience.
   • Respond promptly to guest inquiries, requests, and complaints related to transportation services, demonstrating empathy and a commitment to resolving issues to the guest's satisfaction.
   • Monitor guest feedback and reviews on transportation services and take proactive measures to address any areas for improvement or guest concerns.
   • Collaborate with other departments, such as front office, concierge, and events, to anticipate and meet guest transportation needs and preferences.
5. Budget and Financial Management:
   • Develop and manage the transportation budget, including forecasting expenses, tracking expenditures, and identifying cost-saving opportunities.
   • Monitor transportation expenses, fuel costs, and maintenance costs to ensure budgetary compliance and maximize efficiency.
   • Evaluate the financial performance of transportation services, identifying opportunities for revenue generation and cost optimization.
   • Negotiate contracts, agreements, and rates with transportation service providers, vendors, and suppliers to ensure cost-effective and quality services.

Required Skills or Experience

Qualifications/Skills:

• Diploma/Bachelor's degree in Mechanical Engineering, Transportation Management, Business Administration, or a related field.
• Minimum of 5 years of experience in transportation management, fleet operations, or hospitality management, preferably in a hotel or resort setting.
• Strong knowledge of transportation operations, including scheduling, routing, vehicle maintenance, and regulatory compliance.
• Proven leadership and managerial skills, with the ability to motivate and inspire a team of transportation professionals to achieve performance goals and deliver exceptional service.
• Excellent communication, interpersonal, and customer service skills, with the ability to interact effectively with guests, colleagues, and external partners.
• Proficiency in vehicle maintenance, safety procedures, and regulatory requirements applicable to transportation services.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Valid driver's license and clean driving record.