Job Description

• Location: Dansoman & Kpone

• Cross sell the company’s products/services to potential and existing customers.
• Ensure total Client satisfaction at all times and by all staff within and across all branch network.
• Develop and ensure that all Know Your Clients (KYC) standards are fully complied with at all times in every aspect and line of duty.
• Professionally ensure that the Banking hall is kept comfort of all visitors, clients and other stakeholders of the company.
• Re-activate dormant accounts.

• Responsible for serving customers by providing products and service information and resolving products and service problems.
• Responsible for all account opening and enquiries from customers at the branch and also resolving all account opening queries.
• Handle all general enquiries at the bank whilst maintaining high level of professionalism and service standards.
• Expected to resolve all complaints from customers by determining the cause of the problem and selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
• Handling of all store items, requisitions from store and keeping proper records.
• Receiving of outgoing and incoming mails/letters on behalf of the Company.
• Sending of well wishes (birthdays and festivities) to customers as and when required.

Required Skills or Experience

• Diploma/HND/ in Administrative and secretarial management from any accredited discipline.
• 1 to 2years work experience in related field.