Job Description

• Interact with customers to solve issues and questions about products, services, and policies
• Maintain a positive and friendly tone with customers at all times
• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels

Required Skills or Experience

• Diploma/HND/Degree 
• Strong soft skills and communication skills
• Flexibility to work multiple shifts, including during the weekends or on holidays
• Must be willing to take part in required initial training
• Can demonstrate empathy, listening skills, and speaking skills
• Basic understanding of office and computer systems/software
• Can succeed in a fast-paced work environment without being distracted during a customer interaction
• Willingness to become familiar with the products and services of the company
• Can work efficiently and manage time accordingly