Job Description

• Reports To: CEO

Job Purpose
The Human Resource and Customer Relations Manager will oversee the HR functions and customer relationship management for the company, ensuring that the organization attracts, retains, and motivates a skilled workforce while maintaining excellent client satisfaction. This role involves driving HR policies, managing employee relations, and fostering strong customer relationships to ensure operational excellence and growth.

Key Responsibilities

• Develop and execute recruitment strategies to attract skilled security personnel and administrative staff.
• Implement onboarding and orientation programs to ensure seamless integration of new hires
• Plan and oversee training programs to enhance employee skills and compliance with industry regulations.
• Conduct performance appraisals and recommend development plans.
• Create and enforce HR policies in alignment with labor laws and company values.
• Ensure compliance with legal and regulatory requirements.
• Address employee grievances and disciplinary issues promptly and effectively.
• Promote a positive and inclusive workplace culture
• Oversee payroll, benefits administration, and staff welfare programs.
• Regularly review and update compensation structures to remain competitive.
• Act as the main point of contact for key clients to address concerns, provide updates, and ensure satisfaction.
• Foster long-term relationships to encourage contract renewals and upselling opportunities.
• Monitor and evaluate the performance of security teams to ensure client needs are met.
• Collaborate with operations teams to address service-related issues promptly.
• Establish mechanisms to collect and analyze customer feedback for continuous improvement.
• Implement strategies to address and resolve complaints efficiently.
• Prepare reports on client satisfaction, HR metrics, and employee performance.
• Communicate effectively with management and stakeholders on client and employee-related matters.

Required Skills or Experience