Job Description

A bank operations officer's duties encompass a range of tasks, including processing transactions, ensuring compliance, managing operations, and providing customer support, all while adhering to bank policies and procedures. 

JOB DUTIES:

• Transaction Processing:
  • Processing various customer transactions, including BACs, CHAPS, Direct Debits, Faster Payments, and other internal transfers. 
  • Receiving and paying out cash to customers, ensuring timely and error-free processing. 
  • Handling BACS/DDIC returns and providing follow-up with other banks when necessary. 
• Customer Service:
  • Assisting customers with inquiries and resolving issues related to their accounts and transactions. 
  • Providing information and guidance on bank products and services. 
• Compliance and Risk Management:
  • Ensuring adherence to bank policies, procedures, and regulatory requirements. 
  • Identifying and mitigating operational risks.
  • Performing daily checks and reconciliations to ensure accuracy and prevent errors. 
• Back-Office Operations:
  • Assisting in back-office operations, including clearing outstanding balances and processing reports. 
  • Handling general administrative tasks, such as security of premises and stationary management. 
• Other Responsibilities:
  • Assisting in teller counter services as needed. 
  • Service ATM/CDM/CDT for cash loading, uploading, and cheque clearing. 
  • Tracking operational costs and maintaining profit margins.
  • Developing and implementing operational procedures.
  • Analyzing performance data and identifying areas for improvement.
  • Maintaining positive client and vendor relationships.

Required Skills or Experience

• Educational Qualification: Diploma / HND
• Minimum Experience: At least 2 years’ experience

Core Skills 

• Communication: Have excellent speaking, listening, and writing skills
• Problem-solving: Have strong problem-solving skills
• Interpersonal: Have strong interpersonal and networking skills
• Prioritization: Be able to effectively prioritize and execute tasks