Company Profile

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it's a lifestyle.

Job Description

• Reporting To: Food & Beverage Manager

Job Summary
As an F&B Supervisor at Rock City Hotel, you will play a pivotal role in ensuring the seamless operation of our dining establishment. You will be responsible for supervising and leading a team of restaurant staff to deliver exceptional dining experiences to our guests.

Key Responsibilities

Team Leadership

• Lead, train, and motivate waiting staff to deliver outstanding customer service.
• Set clear performance expectations and provide ongoing feedback to team members.
• Schedule and manage staff shifts to ensure adequate coverage during peak hours.
• Foster a positive and collaborative working environment.

Customer Service

• Greet and interact with guests to ensure a welcoming and memorable dining experience.
• Address guest inquiries, concerns, and special requests promptly and professionally.
• Monitor and ensure that all service standards are consistently met or exceeded.

Operational Excellence

• Oversee daily restaurant operations, including opening and closing procedures.
• Assist in inventory management, ordering supplies, and controlling food and beverage costs.
• Ensure compliance with health and safety regulations and hotel policies.
• Troubleshoot and resolve operational issues as they arise.

Quality Control

• Maintain high-quality food and beverage standards, presentation, and consistency.
• Conduct regular inspections of dining areas and equipment to ensure cleanliness and functionality.
• Collaborate with the kitchen team to ensure prompt and accurate food delivery.

Guest Relations

• Build strong relationships with regular guests and address their preferences.
• Handle guest feedback, suggestions, and complaints professionally and proactively.

Training and Development

• Identify training needs and coordinate ongoing training sessions for restaurant staff.
• Foster a culture of continuous improvement and professional development.

Required Skills or Experience

Education

• Minimum of a Bachelor’s degree (B.A.) or equivalent with a focus in hospitality

Skills & Experience

• Must have a minimum of six (6) years working experience as a Waiting Supervisor or in a similar role with leadership experience
• In-depth knowledge of the food industry.
• Excellent communication and interpersonal skills
• Good organizational and time management skills