Job Description

Females are encouraged to apply

Responsibilities

• Oversee the daily operations of the front office and housekeeping departments
• Ensure high levels of guest satisfaction and address any issues or complaints promptly
• Develop and implement policies and procedures to enhance the guest experience
• Conduct regular training and development sessions for staff
• Monitor and manage departmental budgets and expenses
• Ensure cleanliness and maintenance standards in all guest rooms and public areas
• Handle guest inquiries and resolve any issues in a timely and professional manner
• Maintain accurate records of guest feedback and implement improvements based on feedback
• Monitor and manage inventory levels for housekeeping supplies and equipment
• Prepare and present regular reports on departmental performance to senior management
• Implement and monitor quality control measures to ensure consistent service delivery
• Assist with the recruitment and selection of new staff members
• Conduct performance evaluations and provide feedback to staff
• Stay updated on industry trends and best practices to continuously improve operations
• Participate in regular management meetings and contribute to strategic planning

Required Skills or Experience

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to handle multi-tasks and work under pressure
• Strong organisational and time management skills
• Attention to detail and a commitment to maintaining high standards.
• Proficiency in Opera PMS and Microsoft Office Suite
• Knowledge of health and safety regulations
• Ability to work flexible hours, including weekends and holidays
• Strong problem-solving skills and the ability to make decisions quickly
• Experience in budget management and financial reporting
• Ability to work effectively in a team environment
• Knowledge of housekeeping and front office operations
• Strong analytical skills and the ability to interpret data
• Ability to handle guest complaints and resolve issues in a professional manner.
• Experience in inventory management and procurement
• Ability to develop and implement policies and procedures
• Yield Management Skills
• OTA relationship management