Job Description

• JOB TITLE:  Human Resources & Administrative Manager.
• JOB LOCATION:  Nkwatia, Kwahu.
• REPORTING TO:   General Manager.
• EMPLOYMENT TYPE: Permanent (Full Time).
• LIASING WITH:   ALL Heads of Departments.
• INDUSTRY:   Hospitality / Hotel.

RESPONSIBILITIES:

• Ensure that all HR strategies, systems and processes within all departments are effectively and efficiently managed to support the achievement of business goals and objectives.
• Generally, carry out directives and decisions of General Manager /Management of the Hotel.

MAIN DUTIES

• Provide guidance to the business and manage all HR interventions and programs (ie recruitment, HR planning, Employee Relations and Performance Management and other change management interventions) across all departments.
• Communicate and interpret all policy changes to all Heads of Departments.

Human Resources Management  

• Communicate and provide input to the review of HR policies.
•  Communicate policy changes as they occur.
•  Assist in the development of HR plans and budgets and oversee its administration
•  Manage all change programs and other HR related projects.

Recruitment/Selection/ Resourcing

• Manage all HR planning tasks within the various operating departments.
• Administer internal manpower movements and separations.  Maintain all Hotel staff list and organization charts on current basis, ensuring that all updates reflect changes effected in the organizations.
• Assess the need for recruitment of staff and resource allocations in respective operating departments & companies.
•  Oversee and manage succession and retention plan for the respective operating departments.
• Administer the selection process efficiently and in a timely manner.

 Performance Management

• Guide Managers to deliver a robust performance management process.
• Ensure the process is delivered against the annual performance cycle.

Benefits and Compensation/HR Services

• Interpret and assist in the maintenance of the company’s Benefits and Compensation. policies and guidelines across all organizations.
• Direct and ensure that employee services are administered promptly and to the highest level of customer service.
• Ensure that record keeping processes and systems (i.e., employee data etc.) are in compliance with Regulatory and other legal requirements.

Employee Engagement

• Direct and manage all Employee Relation functions (i.e., employee consultation and employee communication to foster a harmonious relationship between management and staff of the Hotel.
• Ensure regular surveys are administered to employees to measure employee engagement and appropriate action plans are in place to manage issues that are raised in the surveys.

Reporting/ Management:

• Provide monthly reports on key HR programs and functions.
• Report on HR standards and best practices.
• Act as HR quality controller and maintain HR standards and best practice within the Hotel.

Relationship Management

• Ensure effective and timely resolution and management of employee related issues and concerns.
• Communicate with staff to give advice and guidance on HR-related queries/issues.

Talent Management and Development

• Lead the identification of talented individuals and manage the succession planning process.
• Ensure identified talent have clear development plans in place and retention plans are in place where appropriate.

OTHER DUTIES

• Develop balance score card system.
• Work closely with various organizations, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;
• Promote equality and diversity as part of the culture of the organization;
• Liaise with a wide range of people involved in policy areas such as staff performance and health and safety;
• Recruit staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
• Develop and implement policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures, and absence management;
• Prepare staff handbooks;
• Advise on pay and other remuneration issues, including promotion and benefits;
• Undertake regular salary reviews;
• Administer payroll and maintain employee records;
• Interprete and advise on employment law;
• Deal with grievances and implement disciplinary procedures;
• Develop with line managers HR planning strategies which consider immediate and long-term staff requirements;
• Plan, and sometimes deliver training - including inductions for new staff;
• Analyze training needs in conjunction with departmental managers/company
• Any other task as may be directed by Assistant General Manager & Business Developer/Management.

Required Skills or Experience

• Proven working experience as an HR Manager.
• People oriented and results driven.
• Demonstrable experience with human resource metrics.
• Knowledge of HR systems.
• Ability to develop strategies along with leadership skills.
• Excellent active listening, negotiation, and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the Hotel.
• In-depth knowledge of labor law and HR best practices.
• Minimum of MBA / Master’s Degree in Human Resource Management, Industrial Psychology or any related field.
• Must be a Certified HR Practitioner.
• Must have a minimum of 10years’ working experience.