Job Description

• SLA targets
• QSHE
• Resource Management
• Cost Control
• ISO Compliance
• Various client Reports
• Prepare daily/weekly/monthly O&M internal reports
• Replace RM when required
• Represent O&M Manager if required
• Change Management
• Service Now Application Compliance

• Coordinate with Assistant operations manager, Field Supervisors and follow up the progress of work and make sure that its being completed according to plan.
• To overlook fueling procedures, theft, spoilages and propose corrective actions
• Ensure receipt of daily/weekly and monthly client and internal reports
• To support site security activities.
• Improving processes, procedures and cost savings where approved.
• Disciplinary procedures.
• Spares Management.
• Ensure proper management of emergencies and escalations processes.
• Support Staff and Colleagues.
• Customer Interface.
• Liaison with Clients
• Compliance on company and client software to enjoy full benefit.
• Keep incidence register
• Ensure full compliance with company’s Lifesaving rules and other relevant regulations within their respective departments.
• Organize and conduct trainings on HSE matters, emphasizing safety protocols and best practices.
• Lead and participate in field audits (boots not suits audits) to assess safety compliance and identify areas for improvement.
• Promote a strong safety culture within their departments through effective communication, training, and awareness programs.
• Collaborate with cross-functional teams to implement HSE initiatives and improve safety performance.
• Monitor and evaluate the effectiveness of HSE programs and procedures, recommending and implementing corrective actions as necessary.
• Allocate resources and establish priorities to support HSE initiatives within the department.
• Provide leadership and guidance to departmental team members on HSE matters.
• Apply the stop work authority in case of non-compliance with the company’s Lifesaving rules.

SUPERVISORY RESPONSIBILITIES

• Manage high Performance teams and communicate with clients to solve problems on time
• Streamlining operation and maintenance in general and fault handling in particular
• Critical decisions are to be made in consultation with the Managing Director and its implementation supervised in the regions.

• Achieve minimum Netis SLA target on all categories
• Achieve 100% PM completion and picture reporting
• Achieve the cost control as per the budget assigned
• Good relation with client
• Timely receipt of Daily, Weekly and Monthly detailed  Internal report
• Timely receipt of client reports like Fault Analysis/Power report/weekly O&M report
• Timely resolving of all operation and maintenance issues raised.
• Achieved customer or client satisfaction
• Prompt attendance to Refueling Support.
• Timely completion of all works in accordance with agreed standards and budget specifications.
• Completion of SHERQ-related trainings within the department.
• Active participation in SHERQ initiatives.
• Compliance with safety regulations and standards.
• Reduction in incidents and accidents within the department.
• Timely resolution of safety-related issues.
• Reduction in environmental impact through resource conservation and waste reduction (when relevant).
• Adoption of renewable energy sources and green technologies where applicable (when relevant).
• Departmental performance indicators aligned with safety and sustainability goals.

• Any other duties that may be assigned.

Required Skills or Experience

• Engineering Degree or Equivalent

• Minimum 4-5 years in Telecom Operations & Maintenance

KNOWLEDGE

• Knowledge in management  of the Active and Passive aspects of work in  the telecom Industry
• Knowledge of telecom operations, technology, and equipment.

• Planning, organizing & project management
• Leadership Skill.
• High degree of Integrity.
• Strong interpersonal skills
• High sense of professionalism
• Very good English language
• Good time management skills
• Timely, accurate and quality reporting
• Customer Service Orientation
• Strong negotiation skills
• Mathematical ability

• Ability to work under pressure
• Reliable
• Proactive
• Cultural Sensitivity
• Ability to multi-task