Company Profile

WUSC is a Canadian non-profit organization working to create a better world for all young people. We bring together a diverse network of students, volunteers, schools, governments, and businesses who share this vision. Together, we develop solutions in education, economic opportunities, and empowerment to overcome inequality and exclusion for youth around the world, particularly young women and young refugees. WUSC currently works in 25 countries across Africa, Asia, the Middle East, and the Caribbean, with an annual budget of approximately CAD $40 million. We have over 90 staff in our Canadian office, and over 200 people overseas implementing 16 development projects in collaboration with donors such as Global Affairs Canada, the UK Department for International Development (DFID), the World Bank, the Asian Development Bank, the MasterCard Foundation, and the African Development Bank.

Job Description

• REPORTS TO: Country Director
• CONTRACT TERM: 2 years
• APPLICATION DEADLINE: 9 April 2025
• EXPECTED START DATE: 5 May 2025

• Develop and maintain relationships with WUSC Ghana staff, project directors, program managers, and Canada-based staff members in relevant departments;
• Support the set up of new field offices, supporting teams to implement agreed policy and procedures related to systems, procurement, HR, policies, documentation and insurance;
• Ensure compliance with country registration processes and required procedures (e.g. legal registration, annual government filing);
• Advise the Country Director on operational challenges and opportunities to ensure current and future operational needs are being met;
• Support the development of management tools (HR manual, Finance Manual, Procurement Manual) to ensure all staff have the required resources to implement and manage policies and procedures.
• Review existing operating models and offers alternatives for future strategies and models for delivering enhanced services; 
• Function as the day-to-day operations liaison between field offices.
• Ensure good communications and updates with field offices to ensure collaborative and supportive relationships;
• Ensure that office-related requirements of the program team are supported e.g., appropriate equipment and facilities are procured, installed and/or arranged in a timely manner. 

• Support staff to ensure compliance of local labour laws and regulations and of donor requirements;
• Support key Human Resource activities such as recruitment, selection, new employee onboarding and offboarding, and personnel management;
• Support the Volunteer Cooperation Program team and project teams to strengthen in-country volunteer management approaches and practice;
• Monitor main and satelitte office  document management and archiving processes;
• Monitor, the harmonization of personnel policies across Ghana to ensure consistency and compliance between projects;
• Support project teams in applying HR policies and policies such as the Code of Conduct and Safeguarding;
• Identify capacity building and training needs of staff to increase their knowledge and skills to ensure compliance of established policies and practice;
• Monitor team morale and assist the Country Director and managers to address issues promptly;
• Coordinate team building and celebratory activities for the Ghana program;
• Serve as liaison between key staff lead initiatives such as the Health and Safety committee and Welfare committee and management; 
• Supervise and support direct reports, including work planning, regular 1-1 and team check-ins, performance management and professional development (direct reports include 2 Administrative Officers and a Procurement Officer).

• Work with the Global Security Advisor to ensure that WUSC Ghana has Safety and Security plans in place.
• Act as focal point for Safety and Security to ensure WUSC compliance with agreed policy and procedures (e.g establish audit processes);
• Support the Ghana office in maintaining appropriate safety and security protocols
• Ensure regular management reports are maintained (projects and staff, volunteers in country etc.).

• Act as WUSC Ghana’s Safeguarding focal point by providing support, guidance and expertise on safeguarding and establishing a safe working environment.
• Ensure WUSC Ghana staff understand WUSC’s Code of Conduct and commitment to safeguarding through onboarding and annual training. 
• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do the same.

• Participate in relevant project management meetings, regional meetings as required to ensure understanding of current and emerging issues and needs.

Required Skills or Experience

• University degree or relevant experience in Business Administration, Human Resource Management, International Development, Political Science, Public Administration, Law, Emergency/Risk Management, or related area. Equivalent working experience will be considered

• A minimum of 5 years experience in managing field operations and large field teams.
• Prior experience in facilitating training, orientation, onboarding for field staff, consultants, partners and volunteers. 
• Experience working and coordinating with colleagues from various departments and teams
• Experience working with a recruitment or HR firm is a plus
• Experience working with an international NGO preferred

• Strong technical knowledge of field operations 
• Exceptional interpersonal, management and communication skills.
• Proven ability to perform under pressure and prioritize with multiple competing demands.
• Ability to actively support team members and facilitate their engagement and compliance with policies and procedures
• Ability to facilitate the learning of others and support training initiatives
• Commitment to WUSC’s mission, values and approach
• Excellent written and spoken communication and reporting skills
• Self-starter; ability to work alone and as part of a team, prioritise tasks, and deliver against deadlines
• Excellent interpersonal and relationship building skills
• Sensitivity to cultural differences and ability to adapt to different contexts
• Adherence to the principles of gender equality
• A high level of computer literacy

• Competency in English. French is an asset. 

• Must be willing and able to travel to various regions in Ghana; 
• Occasional international travel may be required.

• 37 hour workweek, some ability to work flexible hours
• 20 days annual leave
• Participation in WUSC Ghana’s Group Benefits plan
• Employer contribution of 6.4% to Provident Fund (Tier 3 Pension account)
• 13th month bonus
• Free access to an e-learning platform with 350+ courses on various topics
• Get to know and exchange with people from all over the world
• Being part of a friendly, caring and enthusiastic team!