Job Description

The job purpose of an Operations Manager, Back Office typically involves overseeing and optimizing the operational functions that support the company's core activities related to operations and tower infrastructure.

1. Operational Efficiency

Objective: Enhance the efficiency and productivity of back-office operations.

Key Activities

• Streamline workflow processes and implement best practices.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure timely completion of all back-office tasks.

2. Operations Network Infrastructure and Risk Management

Objective: Identify and mitigate operational risks to ensure business continuity.

Key Activities

• Prepare preventive maintenance plans at the end of every month.
• Follow up to ensure that preventive maintenance schedules are adhered to.
• Conduct risk assessments and develop mitigation strategies.
• Implement risk management policies and procedures.
• Monitor and report on risk-related issues.

3. Team Management and Development

Objective: Lead, develop, and motivate the field operations team to achieve high performance.

Key Activities

• Conduct regular performance reviews and provide constructive feedback.
• Foster a collaborative and positive work environment.

4. Compliance and Regulatory Adherence

Objective: Ensure all back-office operations comply with relevant regulations and company policies.

Key Activities

• Keep updated with industry regulations and compliance requirements.
• Implement and monitor compliance procedures.
• Conduct regular audits to ensure adherence to policies.
• Prepare and submit relevant operations reports.

5. Customer and Stakeholder Support

Objective: Provide excellent support to internal and external customers and stakeholders.

Key Activities

• Address and resolve customer and stakeholder inquiries and issues promptly.
• Coordinate with field operations to ensure seamless service delivery.
• Maintain positive relationships with key stakeholders.
• Prepare and present reports on back-office performance to the business.

6. Data Management and Reporting

Objective: Ensure accurate data management and reporting to support decision-making.

Key Activities

• Maintain and update databases with accurate and up-to-date information.
• Generate regular reports on operational metrics and key performance indicators (KPIs).
• Analyze data to provide insights and recommendations for improvement.
• Oversee the implementation and maintenance of back-office software and system

Required Skills or Experience

Skills & Competencies

• Leadership: Ability to lead and manage a team, providing direction, motivation, and guidance to achieve departmental goals.
• Operations Management: Experience in overseeing operational processes, including billing, invoicing, procurement, vendor management, and administrative functions
• Process Improvement: Proven ability to identify inefficiencies, implement process improvements, and streamline workflows to enhance operational efficiency and effectiveness.
• Analytical Skills: Strong analytical skills to interpret data, monitor key performance indicators (KPIs), and make data-driven decisions to improve operational performance.
• Problem-Solving: Ability to identify issues, analyze root causes, and develop effective solutions to resolve operational challenges and mitigate risks.
• Organizational Skills: Strong organizational and time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Compliance and Regulatory Knowledge: Understanding of regulatory requirements and compliance standards relevant to telecommunications or infrastructure operations.
• Customer Focus: Commitment to providing excellent customer service and maintaining positive relationships with clients, vendors, and stakeholders.
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and industry trends to drive continuous improvement and innovation within the organization.
• Strategic Thinking: Ability to think strategically and contribute to the development and implementation of long-term operational strategies that support the company's growth and objectives.
• Risk Management: Experience in identifying and managing operational risks, implementing risk mitigation strategies, and ensuring compliance with safety and security standards.