Company Profile

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it's a lifestyle.

Job Description

• Reports To: Assistant General Manager(Operations)
• Direct Reports: Plumber, electrician, AC & Refrigeration tech., handyman

Job Purpose
The Maintenance Manager is responsible for all maintenance operations, ensuring that the physical condition of the property is maintained according to hotel operating and safety and optimum guest standards. The incumbent will manage all engineering operations for the facility’s property including electrical, refrigeration, plumbing, heating/cooling, structural, and grounds care. He/She would be accountable for managing the preventative maintenance and energy conservation as well as maintaining all regulatory requirements. 

Job Duties & Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Rock City Hotel employees always find new ways to look after the business, their guests, and their colleagues. The key responsibilities for this position are:

Duties/Responsibilities

• Maintains maintenance unit staffing levels so as to provide for optimal performance
• Establishes daily work assignments, and directs the flow of same to completion
• Reviews all completed work orders, and inspect completed work as needed to ensure accuracy and quality
• Assists all department heads in handling any unusual maintenance-related guest complaints
• Ensures completion to the standard of all required preventive maintenance operations
• Assist in the development and implementation of SOPs, checklists, preventive maintenance schedules for all areas, etc
• Assists direct reports in the diagnosis of problems related to equipment malfunction
• Coordinate all training programs for unit personnel
• Provides supervision/support to all maintenance unit staff on a daily basis
• Ensures maintenance shop adherence to cleanliness and safety standards and shop inventories – this could be one line
• Attends all required hotel meetings to keep abreast of in-house activities/conferences and events; maintain communications with other departments within the hotel
• Assist Management in monitoring energy consumption, maintaining equipment and supply inventories – utilities (both water and power)
• Assists the Housekeeping Department in communicating Maintenance Request needs to direct reports as needed
• Assists Management in the preparation of the disability act compliance checklist
• Works with Security Department with regard to all repairs and maintenance of electronic/hard key locking systems to ensure the secure nature of all materials, supplies, and information
• Performs periodic inspections of all property assets to ensure maintenance to standard
• Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental personnel.
• Follows New Hire Training in accordance with hotel onboarding policy
• Develops with Management all departmental budgets, forecasts, and schedules
• Establishes and ensures adherence to all department and Hotels guidelines, policies, and procedures
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives, and training needs required to achieve the same
• Maintains open communications with all hotel departments to ensure smooth operations and guest satisfaction.

Required Skills or Experience

Education and Experience

• A bachelor’s degree in Civil, Mechanical, or Electrical Engineering will be required.
• A vocational training with a concentration on HVAC design or refrigeration and maintenance will be an added advantage.
• Five years or more in a similar supervisory or management role
• Working knowledge of Electrical, Plumbing, HVAC, Refrigeration, and Energy Management operating systems
• Working Knowledge of OSHA regulations, equipment operation, and maintenance, record-keeping systems

Prerequisites Skills/Abilities

• Ability to promote and apply teamwork skills at all times
• Ability to troubleshoot and diagnose faults and resolve them
• Ability to develop SOPs
• Ability to read and interpret architectural/ blue-line drawings
• Effective management, leadership, organizational and communication skills
• Ability to work a flexible schedule to include weekends and holidays
• Ability to execute emergency procedures in accordance with hotel standards

Physical Requirements

• Ability to work on ladders and lift 50 lbs
• Ability to walk the property as needed.