Job Description

Our client is accepting applications for a Business Development Manager to be based in Accra

Overview
As a Business Development Manager, you will develop and maintain strong relationships with customers and ensure that their needs are met. You must have excellent communication skills in order to provide excellent customer service, build trust and loyalty with clients, prospect new commercial clients and resolve any issues that may arise. You should also possess strong problem-solving abilities in order to quickly identify the best solutions for customer issues.

Position Overview
You will be responsible for developing new business within the Company's assigned strategic business groups (SBG). Identifies customer prospects to fill the sales funnel, works with current and new clients to sell pest prevention solutions in the National Commercial marketplace. Client retention and Net Promoter Score (NPS) are key metrics that this position impacts.

Job Responsibilities

• Identifies National or Regional account prospects that fit within the Company's business model.
• Identifies and develops relationships with decision makers within the prospects organization.
• Use company accounts CRM system to enter, update, and maintain information on prospects and clients.
• Utilizes the Company's resources to generate momentum to move the prospect through the sales funnel to an active client.
• Develops strategic selling solutions while understanding the corporate culture of prospects. Strategies may include sales presentations, contract negotiations and closing/signing of prospective clients.
• Assists with account implementation by understanding the technical and consultative aspects of selling the Company's service(s) and by keeping all members of the Company's team up-to-date on issues and actions that occur.
• Attends periodic meetings with clients per protocols; quarterly business reviews, annual corporate reviews and audits per agreement.
• Establishes effective communication and leadership role demonstrating the Company's Team efforts in producing and implementing a quality product and service to our clients.
• May work with existing accounts to support client retention, cultivate growth through program upgrades, price increases etc. and resolve any client issues.
• Identifies business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Expands sales within existing accounts, focuses on customer service, develops relationships with key decision makers, understands and responds to customer needs, tracks and monitors account activity.

Required Skills or Experience

• Bachelor's degree in business, marketing or related field or an equivalent combination of education and experience required. Master's degree preferred.
• 3-5 years of experience in selling commercial services in a National or Regional scope
• Demonstrated skills in business development
• Strong negotiation and presentation skills
• Business and financial acumen
• Strategic and innovative thinking skills
• Project management, organization, multi-tasking and prioritization skills
• Coaching and influencing skills
• Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
• Ability and willingness to travel as needed for business unit, including overnight
• Up to 40% travel required
• Must be able to obtain and maintain pest control licenses
• Must have a drivers license