Job Description
An International NGO in the WASH sector is seeking to engage an IT Officer in Tamale. Applicants MUST be based at the indicated location.
- Department: Evidence and Analytics
- Reports to: E&A Systems Manager
- Start Date: 10th April 2023
- Work location: Tamale
- Area(s) of operations: Across all business operational areas
Reporting line relationships:
- Reports directly to the E&A Systems Manager
- Work closely with the E&A Team
General Job Description
Under the direction of the E&A Systems Manager, the IT Officer plays a key role in general office Information Technology Systems. He/she monitors and maintains the computer systems, internet, and networks.
CORE RESPONSIBILITIES
- Deals with hardware and software enquiries including diagnosing hardware and software faults and providing solutions.
- Undertakes routine monitoring and maintenance of servers, networks, and staff & consultants’ computers and laptops.
- Servicing and cleaning them regularly.
- Installs and configures computer systems.
- Conducts electrical safety checks and routine maintenance on computer equipment - office printer and photocopiers.
- Provides onsite support.
- Recovers data and ensures staff data are backed up regularly and provides updates to management where necessary.
- Administers network and internet issues to allow the organization’s computers, printers/photocopiers/scanner assets to completely utilize available network services.
- Monitoring the organization’s internet fiber to ensure adequate downward and upward speed on the internet, based on dedicated bandwidth from the service provider.
- Provide monthly internet report updates to management on the internet speed & usage, unauthorized sites visited by staff, and other recommendations that will ensure adequate internet availability for the organization’s use.
- Keep staff informed about issues related to internet connectivity emanating from the service provider.
- Support the Operations and Procurement Manager in the procurement of IT hardware and software, and other equipment for office use.
- Collaborate with the People & Culture team on staff IT training, new hires IT orientation, and computer setups.
- Support with the management of Pingboard, dropbox, phone tree, and other IT software.
- Assist with onboarding and offboarding procedures.
- Innovate systems to improve People & Culture department record keeping.
- Monthly reconciliation of MTN Ghana invoice with iDE Ghana staff time for payment process
- Routine cleaning of office IT equipment such as laptops, Tablet phones, and printers
- Any other assigned responsibilities
Required Skills or Experience
- Diploma/bachelor’s degree in Computer Science, Computer Engineering, or ICT.
- At least 3 years of proven experience in managing Information Technology Systems.
- Must demonstrate exemplary work ethics.
- A positive “can do” attitude with the ability to identify opportunities and overcome challenges.
- Ability to work well with others and a demonstrable commitment to diversity and equal opportunities.
- Responsive, team player and self-driven.
- A willingness to learn.
- Excellent problem-solving skills.
- Ability to work under pressure while maintaining required performance standards.
- Excellent communication and presentation skills.
- Goal oriented.
- Must be emotionally intelligent, responsive, and proactive.
- Proficiency in Microsoft Excel, Word and PowerPoint and Salesforce.
- Holds a valid driving license and the capability to ride a motorbike.
How To Apply
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