Company Profile

Advans is a leading microfinance group established in 2005. Advans mission is to respond to the need for financial services of small businesses and other populations who have ill-adapted, limited or no access to formal financial services. The Advans Group currently spans nine countries: Cambodia, Cameroon, Ghana, the Democratic Republic of Congo, Côte d’Ivoire, Pakistan, Nigeria, Tunisia and Myanmar. As at end October 2019, the group served more than 1,000,000 clients and employed more than 7,300 staff. Headquartered in Luxembourg with support services in Paris, the group’s shareholders are EIB, KfW, FMO, CDC Group plc, FISEA (AFD Group) and IFC.

Advans Ghana, subsidiary of the international microfinance group Advans, started its activities in 2008. The institution offers a full range of adapted financial products and services to micro, small and medium sized enterprises in Ghana. The institution serves more than 64,000 clients through a network of 20 points of sale and over 650 employees.

Job Description

• Identify current and future learning and development needs through job analysis, results from the career development scheme, performance appraisals, and workforce planning, analyzing goals and strategy of the institution.
• Collaborate with the other trainers and the supervisors/managers to elaborate the general training program and the individual training plans.
• Update and improve existing training materials. Review all existing training material by liaising with Heads of Departments (HODs)and propose new updates and improvements when needed with changes in the external environment, new ADVANS products, modified procedures, network extension, and others.
• Participate in designing training programs based on needs identified for staff.
• Develop course contents and training materials (including digital) with departmental heads and other experienced staff members vetted by the training committee when needed.
• Collaborate with departmental heads in the implementation of training needs/ training plans and ensure that at any point in time, all employees have the required skills and knowledge to perform their duties. This shall be done through refresher or capacitybuilding courses for all staff.
• Plan with the training committee on appropriate facilitators. e.g., Trainers, Professors, Managers, Supervisors, and provide necessary training materials in line with the corporate needs.
• Contribute to building a local training team and ensure they are participating and delivering on the institution's overall training objectives for the year.
• Develop and implement an exhaustive training plan/timetable for all employees ensuring that implementation is within budget.
• Ensures that HODs adhere to the agreed training plan for staff within their departments.
• Design and facilitate training sessions, through presentations or related activities.
• Participate by carrying out duties assigned during the general Performance management process.
• Facilitate refresher programs on products and services, policies, and procedures for staff at all levels.
• Participate in implementing staff development programs for the branches.
• Ensure staff identified for training are duly informed and given the required information before training using an effective marketing approach.
• Ensure that all new recruits are oriented and inducted into the institution through an effective inception program.
• Develop an extensive profiling of all trainees for Branch management and Operations to assist with areas to focus on during shadowing.
• Monitor the entire shadowing process to ensure the effectiveness of the process.

Coaching and Follow-up

• Develop follow-up plans for all trainees after the classroom training
• Conduct follow-up on all recruits within a minimum of 3 months after training in the branches and on the field.
• Assist in extracting data on individuals identified for coaching after the annual performance discussion or as suggested by HODs/branch management.
• Assist in the monitoring of coaching plans by HODs/branch management for completion and documentation.
• Follow up on action points identified after coaching by the coaching plan for HODs/branch management for completion and report to the Head of training.
• Develop a coaching plan that corresponds with the budget for the year.
• Assist branch management where possible with coaching for all staff identified for this process and monitor their progress biweekly.
• Assist other trainers in the area of their work and suggest effective ways of doing tasks.
• Contribute to preparing the training budget for the year based on the training plan and monitor the same.

Evaluation and Reporting

• Conduct and Develop evaluation reports on all trainings conducted within the institution.
• Develop and update a tracker for all trainings with Participants list, facilitators, and other relevant information.
• Review all training reports by L&D Officers and report to CHRO and Executive Management on the monthly training activities.
• Develop mechanisms for and lead in monitoring and measuring training impact assessment to ensure added value, high productivity, capability, and competencies.
• Track monthly and other training to ensure adherence to the agreed training plan for the  year.
• Supervise the provision of all training logistics and collaboratively address any issues that may arise.
• Responsible for the overall management of the training centers/logistics
• Lead in providing all logistical support needed for training including setting up of training room, requesting accommodation, refreshment/feeding, etc.
• Any other tasks as assigned by the CHRO.

CHALLENGES

• Untimely Feedback on Information on Training Needs
• Lack of urgent response support from other departments on Training related matters
• Inadequate Logistics Needed for Training
• Difficulty In Getting Staff Out of Office for Training

Required Skills or Experience

• Minimum of bachelor’s degree in Social Sciences or Administration (HR) option or a relevant field
• At least five (5) years of working experience in a similar role with some supervisory experience
• Must be digitally savvy and have been exposed to digital learning systems & methodologies.
• Experience in planning, developing, and evaluating learning and development plans.