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Customer Care Officers ( CCO111)

JOB SUMMARY
Company	Confidential
Industry	Business Proc...
Category	Customer Serv...
Location	Tema
Job Status	Full-time
Salary	Competitive +...
Education	Diploma/HND
Experience	N/A
Job Expires	Sep 12, 2024
Contact	...

Job Description

A Reputable company dedicated to providing exceptional customer service and support is seeking dynamic and motivated individuals to join the team as Customer Care Officers ( CCO111)

Responsibilities

As a Customer Care Officer, you will be the first point of contact for our customers. Your role will involve addressing customer inquiries, and providing effective solutions to ensure a high level of customer satisfaction.

You will work in a fast-paced environment and contribute to the success of our customer service team.

Key Responsibilities

Assist customers with inquiries, complaints, and product information.
Provide accurate information and solutions to customer issues.
Document and maintain detailed records of customer interactions.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Collaborate with team members and other departments to improve processes and service delivery.
Meet or exceed performance metrics and targets set by the company.

Required Skills or Experience

Diploma/HND/Degree
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle high-pressure situations and manage multiple tasks.
Proficiency in using computer systems and call center software.
Fluency in English is required. Additional language skills are a plus.

What We Offer:

Competitive salary and performance-based incentives.
Comprehensive training and development programs.
Opportunities for career growth and advancement.
Supportive and inclusive work environment.

How To Apply

Sorry, job has expired.

Note

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