Job Description

• Customer Interaction: Handle calls professionally and efficiently. Address customer inquiries, provide information about products and services, and resolve issues in a timely manner.
• Problem Resolution: Identify customer needs and provide solutions or escalate issues to appropriate departments. Ensure all customer concerns are addressed with empathy and accuracy.
• Relationship Building: Build and maintain positive relationships with customers to enhance their overall experience and foster loyalty.
• Data Management: Accurately document all customer interactions, feedback, and issues in the call center’s CRM system. Maintain up-to-date records and follow up on pending issues.
• Performance Metrics: Meet and exceed individual and team performance targets, including call handling time, customer satisfaction scores, and resolution rates.
• Continuous Improvement: Participate in training and development programs to enhance skills and stay updated on product/service changes. Provide feedback on process improvements to management

Required Skills or Experience

• Education: Diploma/HND/Degree
• Experience: No experience required. Training would be provided
• Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric attitude. Proficiency in using call center technology and CRM systems.
• Attributes: Ability to work effectively in a fast-paced environment. Strong attention to detail and organizational skills. Flexibility to work various shifts, including evenings and weekends if required.

• Competitive Salary: Attractive salary and performance-based incentives.
• Benefits: Health insurance, retirement plans, and other employee benefits.
• Training: Comprehensive training programs to support your professional growth.
• Career Development: Opportunities for advancement within the company.
• Work Environment: A positive and supportive work environment with a focus on employee well-being.