Jobsinghana.com - Jobs Directory

Customer Service Jobs

Customer Support Advisors

JOB SUMMARY
Company	Confidential
Industry	Business Proc...
Category	Customer Serv...
Location	Tema
Job Status	Full-time
Salary	Competitive +...
Education	DBS, HND, Deg...
Experience	N/A
Job Expires	Oct 03, 2024
Contact	...

Job Description

We are dedicated to delivering exceptional service and building lasting relationships with our clients. As a leading provider, we are committed to innovation, excellence, and customer satisfaction. We are currently seeking motivated and customer-focused individuals to join our team as Client Support Advisors.

As a Client Support Advisor, you will be the primary point of contact for our valued clients. Your role is crucial in providing high-quality support, resolving inquiries, and ensuring a seamless client experience. You will work closely with our team to address client needs, offer solutions, and contribute to our mission of delivering outstanding service.

Key Responsibilities

Client Interaction: Serve as the first point of contact for clients via phone, email, or chat, providing prompt and professional assistance.
Issue Resolution: Address and resolve client inquiries, complaints, and issues with accuracy and efficiency, ensuring high levels of client satisfaction.
Product Knowledge: Develop and maintain a thorough understanding of our products and services to effectively support and advise clients.
Documentation: Accurately document client interactions, feedback, and resolutions in our CRM system to track and analyze client needs and trends.
Collaboration: Work closely with other departments, including sales and technical support, to ensure comprehensive and cohesive client support.
Continuous Improvement: Identify opportunities for process improvements and contribute to the enhancement of client support strategies.

Required Skills or Experience

Qualifications

Education: NSP/DIPLOMA/HND/DEGREE
Experience: Previous experience in customer service, support, or related role is an advantage.
Skills: Strong communication and interpersonal skills, with the ability to handle challenging situations with professionalism.
Problem-Solving: Excellent problem-solving skills and the ability to think critically and act decisively.
Technical Proficiency: Familiarity with CRM software and basic computer applications; ability to quickly learn new technologies.
Attitude: Positive, proactive, and client-focused with a commitment to delivering exceptional service.

What We Offer

Competitive Salary: Attractive compensation package based on experience and performance.
Benefits: Attractive benefits
Growth Opportunities: Opportunities for professional development and career advancement within the company.
Supportive Environment: A collaborative and supportive team culture with a focus on work-life balance.
Training: Thorough training program to equip you with the knowledge and skills needed for success.

How To Apply

Sorry, job has expired.

Note

Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.

To Top