Job Description

• Client Interaction: Serve as the first point of contact for clients via phone, email, or chat, providing prompt and professional assistance.
• Issue Resolution: Address and resolve client inquiries, complaints, and issues with accuracy and efficiency, ensuring high levels of client satisfaction.
• Product Knowledge: Develop and maintain a thorough understanding of our products and services to effectively support and advise clients.
• Documentation: Accurately document client interactions, feedback, and resolutions in our CRM system to track and analyze client needs and trends.
• Collaboration: Work closely with other departments, including sales and technical support, to ensure comprehensive and cohesive client support.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the enhancement of client support strategies.

Required Skills or Experience

• Education: NSP/DIPLOMA/HND/DEGREE
• Experience: Previous experience in customer service, support, or related role is an advantage.
• Skills: Strong communication and interpersonal skills, with the ability to handle challenging situations with professionalism.
• Problem-Solving: Excellent problem-solving skills and the ability to think critically and act decisively.
• Technical Proficiency: Familiarity with CRM software and basic computer applications; ability to quickly learn new technologies.
• Attitude: Positive, proactive, and client-focused with a commitment to delivering exceptional service.

• Competitive Salary: Attractive compensation package based on experience and performance.
• Benefits: Attractive  benefits 
• Growth Opportunities: Opportunities for professional development and career advancement within the company.
• Supportive Environment: A collaborative and supportive team culture with a focus on work-life balance.
• Training: Thorough training program to equip you with the knowledge and skills needed for success.