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Customer Service Engineers

JOB SUMMARY
Company	Plato Consult...
Industry	Consulting
Category	Engineering
Location	Accra
Job Status	Contract
Salary	N/A
Education	Qualified
Experience	N/A
Job Expires	Oct 11, 2024
Contact	Plato Consult...

Job Description

A Reputable Company

JOB PURPOSE

The successful candidate shall survey, install, provide, and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) and in some instances radio connectivity to customers.

The role reports to the Senior Customer Service Engineer.

ROLE-SPECIFIC REQUIREMENT

Ensures only work that are covered by Service Orders and issued through by Schedule Controllers are carried out at the customers premises.
Sets off to customers’ premises only after confirmation with the customer of their availability.
Tests and configures of Line-drivers, modems, routers and other Customer-End-Equipments.
Uses a device to access the Job Manager for all field works to cover allocated jobs by schedule controllers for all Surveys, Installations, and Repair jobs and maintains high quality of workmanship standards whilst being efficient and cost effective.
Updates job status with relevant resolution codes and gets customer sign off at all times and ensures all work is carried out in compliance with the Organisation’s safety requirements.
Ensures Network/Data records are updated on job completion.

Required Skills or Experience

MINIMUM QUALIFICATION

Electronics & Electrical Engineering Part II or its equivalent.
Extensive knowledge in Telecommunication networks architecture
Hand-on experience on IP Networks and infrastructure
Experience in the design and/or implementations of the lastmile of Lease-lines, WAN and data services
Working and understanding of IP/MPLS VPN technologies
Basic PABX Configuration
CCNA is an added advantage
Must have clean driving record, and possess valid driving incense
Point to point and point to multipoint connectivity is an added advantage
Basic IT skills

PERSON SPECIFIC REQUIREMENT

Excellent communication skills
Problem solving and critical skills
Ability to work effectively in a team
Performance driven & goal oriented
Technical skills.

How To Apply

Sorry, job has expired.

Note

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