Job Description

Responsilbilities

• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Locate and contact debtors to inquire about their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Comply with requirements when legal action is unavoidable

Required Skills or Experience

• Proven experience as a debt recovery manager.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• Degree or HND holder is preferable