Job Description

A Multinational Financial Institution seeks the services of a Banking Operations Coordinator for their Head Office in Accra.

Responsibilities
General Description: Assist Banking Operations Manager to oversee banking operation processes across the business and adherence to operational manual amongst other policies.

RESPONSIBILITIES/ DUTIES

Business Development

• Develop specific strategies to support business growth objectives.
• Responsible for assisting the Banking Operations Manager on all branch operational issues by ensuring compliance to processes and procedures.
• Responsible for the execution of the company's account manual and all related Policies of the Banking Operations Division
• Perform other ad-hoc business development task assigned by Supervisor,

Non -Cash Operations Management

• Responsible for daily and monthly reconciliations of all back-office transactions (CASA, IVEST, CHEQUES, INSURANCE, INTERNAL ACCOUNTS, FEES, USSD, MOBISAVE, FUNDS TRANSFER, INSURANCE AND MOBILE MONEY)
• Ensure frontline staff are complying with standard operating processes and policies.
• Responsible for all effective execution of all funds transfer (Internal and external)
• Regular branch visits to ensure compliance with SOPs and provide support.
• Assist Banking Operations Manager on all staff training.
• Ensure strict adherence to cash management.
• Provide system support to branches and team.
• Responsible for reconciliation of all internal accounts.
• Responsible for customers account management in MIP and dormant accounts
• Ensure branch operations supervisors adheres to daily CCTV monitoring reports and
• branch opening and closing procedures
• Responsible for the management of all Izwe cheque books.
• Responsible for Izwe cheque clearing (Inward and Outward).
• Responsible for all transfers and payments for Izwe clients.
• Responsible for the management of branch operations supervisor on all non-sales related tasks in the branch

Customer care and Relationship Management

• Collaborate with relevant departments to ensure that workflows, processes, structures, and set-up in the banking halls support efficient service delivery.
• Monitor service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
• Lead and develop a strong sense of client orientation amongst all staff.
• Ensure the effective implementation of service recovery initiatives to ensure that client complaints are effectively addressed.
• Compliance, Security and Control
• Comply with relevant institutional policies, processes, and procedures.
• Be well informed to implement policies, processes, and procedures of the Institution.
• Ensure full implementation of all recommendations of audit, compliance, and other management reports.
• Full adherence to KYC requirements for all accounts opening
• Assist the banking operation manager on all regulatory reports timely.

Required Skills or Experience

EDUCATIONAL QUALIFICATION

• A Bachelors ‘Degree is recommended Business Administration or related Field.
• Master’s Degree /Professional qualification will be an added advantage.

TECHNICAL

• Branch Operations experience at a bank or Savings and Loans with a minimum of 5 years'
• Experience is essential.
• Relevant customer service industry experience.
• Relevant knowledge of applicable laws and regulations in the financial industry.
• Good knowledge of MS Office suite of programs.

PERSONALITY

• Verbal and written communication.
• Delivering results and meeting customer expectations.
• Process Improvement.
• Financial knowledge.
• Attention to detail.
• Hard working and goal driven.
• Ambitious and enthusiastic team player.
• Ability to maintain high accuracy levels and work quality standards.
• Good interpersonal skills.
• Ability to keep things in confidence and exhibit a high level of integrity.
• Problem-Solving