Job Description

• JOB TITLE:                    General Manager.
• JOB LOCATION:           Eastern Region.
• REPORT TO:                 Director/Board
• EMPLOYMENT TYPE:  Full-Time (Permanent)
• INDUSTRY:                    Hospitality / Hotel.

JOB SUMMARY

The General Manager (GM) is responsible for the overall operation of the hotel, ensuring that all aspects of the business run smoothly and efficiently. The GM is accountable for delivering high-quality guest experiences while maintaining profitability and achieving business goals. The role involves overseeing all departments (front desk, housekeeping, food and beverage, maintenance, etc.), ensuring compliance with standards, developing strategies for operational excellence, and driving sales and marketing efforts.

This position requires a dynamic leader with exceptional interpersonal skills, a strategic mindset, and a deep understanding of hospitality management.

ROLE RESPONSIBILITIES:

• Oversee daily operations of the hotel, ensuring efficiency in all areas (guest services, housekeeping, maintenance, etc.).
• Ensure that all departments are functioning cohesively to deliver a seamless guest experience.
• Set and maintain high standards of cleanliness, safety, and guest satisfaction across all facilities.
• Regularly inspect hotel rooms, public areas, and back-of-house operations for quality assurance.
• Implement and monitor compliance with hotel policies and procedures.
• Ensure exceptional customer service and resolve guest complaints promptly and professionally.
• Promote a culture of service excellence by training staff to anticipate and meet guest needs.
• Analyze guest feedback and implement changes to improve guest satisfaction and loyalty.
• Develop, monitor, and manage the hotel budget to ensure financial health and profitability.
• Create and execute pricing strategies to optimize revenue and room occupancy.
• Oversee cost control, inventory management, and expense tracking to maximize profits.
• Review financial reports (P&L statements, balance sheets, etc.) and make recommendations for improving financial performance.
• Collaborate with the sales and marketing team to develop and implement strategies to attract new customers and increase bookings.
• Identify and pursue new business opportunities (corporate clients, event bookings, partnerships, etc.).
• Develop relationships with local businesses and community organizations to increase hotel visibility and attract clientele.
• Monitor market trends and competitor activity to stay ahead in the hospitality market.
• Recruit, hire, and train hotel staff, ensuring a highly skilled and motivated workforce.
• Develop performance goals for staff and conduct regular performance reviews.
• Foster a positive work environment, promoting teamwork, staff development, and retention.
• Ensure compliance with labor laws and hotel employment policies.

• Ensure compliance with all local, state, and federal regulations, including health, safety, and licensing requirements.
• Maintain a safe and secure environment for guests and staff by implementing effective security measures.
• Respond promptly to emergencies and oversee safety drills and training.
• Oversee the maintenance and upkeep of the hotel building, grounds, and facilities.
• Work with the maintenance team to ensure timely repairs and maintenance, minimizing operational downtime.
• Manage relationships with external vendors and contractors for facility-related services

Required Skills or Experience

QUALIFICATION/SKILLS/EXPERIENCE

• Minimum of Master’s degree in Hospitality Management, Business Administration, or a related field
• Minimum of 10 years of experience in hotel management, with at least 3 years in a leadership role.
• Strong leadership and managerial skills with the ability to motivate and lead diverse teams.
• Excellent communication and interpersonal skills.
• Strategic thinker with a focus on financial performance, cost control, and revenue management.
• Proven problem-solving skills and ability to handle stressful situations.
• Knowledge of hotel management software and systems (e.g., Property Management Systems, POS).
• Strong understanding of customer service principles and hospitality trends.
• Financial acumen with experience managing budgets, forecasts, and financial statements.

PERSONAL ATTRIBUTES

• High level of professionalism and a strong sense of responsibility.
• Exceptional organizational skills and attention to detail.
• Adaptable and open to change in a fast-paced environment.
• Goal-oriented and results-driven.
• Passionate about the hospitality industry and delivering high-quality guest experiences.

OUR OFFER

Rock City Hotel offers a fast-paced stimulating working environment, which will stretch your abilities and channel your passion and talents. You will live and work within the peaceful and picturesque Kwahu region amidst its gorgeous mountains and thick green forests.  

We also offer competitive salaries and benefits, combined with outstanding career development opportunities in what will soon become the largest conferencing, events and family fun destination in Africa.

OUR BENEFITS

• Provident Fund.
• Progression, training and development opportunities.
• Paid leave and sick days.
• Profit sharing. 
• Medical Insurance.