Job Description

• JOB LOCATION:           Eastern Region
• REPORT TO:                 Assistant General Manager, Administration.
• EMPLOYMENT TYPE:  Full-Time (Permanent)
• INDUSTRY:                    Hospitality / Hotel.

JOB SUMMARY:

The Human Resource and Administrative Manager will be responsible for overseeing the entire spectrum of HR and Administrative functions within the hotel. This role involves managing recruitment, employee relations, performance management, training and development, compliance, and employee benefits. The position also requires handling administrative tasks to ensure smooth hotel operations. The goal is to foster a positive working environment, ensure staff satisfaction, and align HR strategies with hotel objectives to deliver high-quality service to guests.

ROLE RESPONSIBILITIES:

Recruitment and Staffing:

• Develop and implement recruitment strategies to attract top talent.
• Oversee the end-to-end recruitment process, including job postings, interviewing, selection, onboarding, and orientation.
• Collaborate with department heads to forecast staffing needs and create job descriptions.

Employee Relations:

• Act as a mediator between management and employees to resolve disputes and ensure a harmonious work environment.
• Manage and resolve complex employee relations issues, conducting investigations as necessary.
• Promote and maintain a positive culture focused on employee satisfaction, recognition, and retention.

Training and Development:

• Develop and implement training programs that enhance employee skills and ensure compliance with hotel standards.
• Identify training needs through performance evaluations and feedback, coordinating with department heads.
• Foster a culture of continuous improvement and learning, ensuring staff are up-to-date with the latest hospitality trends and practices.

Performance Management:

• Develop and oversee the hotel’s performance management system, ensuring consistent and transparent evaluations.
• Assist department managers with goal-setting, coaching, and employee development plans.
• Conduct performance reviews, provide feedback, and manage underperformance issues.

Compensation and Benefits:

• Manage payroll processes in collaboration with the finance department, ensuring timely and accurate payments.
• Oversee employee benefit programs such as health insurance, retirement plans, and wellness programs.
• Ensure compliance with local labor laws regarding wages, working hours, and employee benefits.

Compliance and Policy Development:

• Develop and implement hotel policies, procedures, and employee handbooks, ensuring compliance with local labor laws and industry regulations.
• Stay updated on employment legislation and ensure HR practices are compliant.
• Oversee health and safety programs and ensure the hotel complies with all occupational health standards.

Office Administration:

• Oversee general administrative tasks such as procurement of office supplies, equipment maintenance, and facility management.
• Manage hotel’s record-keeping, including personnel files, legal documents, and correspondence.
• Ensure the hotel maintains a high standard of cleanliness and functionality, coordinating with housekeeping and maintenance departments as needed.

Vendor and Contract Management:

• Oversee contracts with external vendors and suppliers, ensuring services are delivered in a timely and cost-effective manner.
• Negotiate and manage hotel leases, insurance policies, and service agreements.

Budgeting and Financial Management:

• Assist in preparing and managing the human resources and administrative budget.
• Monitor and control HR-related expenses, ensuring cost-efficiency without compromising quality.

Workforce Planning:

• Analyze hotel staffing needs and develop strategies for talent acquisition, development, and retention.
• Implement succession planning to ensure key roles are filled and leadership development is prioritized.

HR Metrics and Reporting:

• Maintain and analyze HR data, including turnover rates, absenteeism, and employee engagement.
• Provide regular reports to hotel leadership on HR-related matters and make data-driven recommendations to improve operational efficiency.

 Leadership and Team Development:

• Provide guidance and support to department heads regarding HR issues, employee development, and team dynamics.
• Lead the HR team and ensure they are well-equipped to handle their responsibilities effectively.
• Foster a collaborative, inclusive, and supportive work environment, promoting open communication and teamwork across departments.

Required Skills or Experience

QUALIFICATION/SKILLS/EXPERIENCE

• Minimum of Master’s degree in Human Resources, Business Administration, or related field (Master’s degree or HR certification is a plus). Professional certificate will be an added advantage.
• A minimum of 10 years of experience in HR management, preferably in the hospitality industry.
• Strong knowledge of local labor laws and regulations.
• Proficiency in HR software systems and Microsoft Office Suite.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to handle confidential information with integrity and discretion.
• Strong problem-solving skills and ability to work under pressure.
• Proven leadership and organizational skills with the ability to manage multiple tasks effectively.

CORE COMPETENCIES

• Leadership and People Management.
• Problem-Solving and Decision-Making.
• Organizational and Time Management Skills.
• Strong Interpersonal and Communication Skills.
• Attention to Detail and High Level of Integrity.
• Customer-Focused with a Strong Understanding of Hotel Operations.