SNV is a not-for-profit international development organization that makes a lasting difference in the lives of people living in poverty by helping them raise incomes and access basic services. We focus on three sectors, being agri-food, energy, and water and have a long-term, local presence in 24 countries in Asia, Africa, and Latin America. 

 

We make a lasting difference in the lives of people living in poverty, helping them raise incomes and access basic services. Driven by the Sustainable Development Goals, we are dedicated to a society in which all people are free to pursue their own sustainable development, and no one is left behind. This commitment to equity directs us to focus on gender and youth.

 

The firm is expected to provide a professional travel service, must understand SNV travel regulations and take these regulations into consideration when providing services to the organization. The travel agency shall be a well-established, and the services shall be performed in the most cost-effective manner considering SNV in Ghana’s interest as well as its staff’s welfare. The selected agency is expected to employ experienced travel agents who possess adequate skills and competencies to support the official missions of SNV in Ghana and its personnel. The continuity of the high level and quality services shall be always assured with a back-up system. 

 

The competent travel agent shall be proactive, diligent and is always on stand-by to response to SNV in Ghana travel needs. It can also advise SNV in Ghana on best practices and can draw attention to further cost saving opportunities. 

• Quote for airline flights in line with the SNV Ghana Standard Operating Procedure (SOP) for the Use of Domestic Airlines (to be provided to the successful service provider).
• Make reservations, issue and deliver tickets for all commercial modes of flight for both domestic and international. 
• Make bids and prepare appropriate itineraries and formal quotes within a reasonable timeframe based on the lowest fare and the most direct and convenient routing in accordance with entitlements described in the below mentioned Travel Policy extract (low cost, special fares, restricted fares, discount fares, and bulk fares for use whenever appropriate). In the event that, the required travel arrangement cannot be confirmed, notify the SNV officer in-charge.  
• Provide at least three options for intercontinental destinations, where practicable. These offers should be free of charge.
• Pre-book the suggested seats mentioned in the formal quotation for a specified duration. This will allow passengers to review the offer, and ensure the seat is still available upon confirmation of preferred route. 
• Accurately advise the SNV officer in-charge, the deadlines and other relevant information every time reservations are made in order to avoid cancellations of bookings.
• Promptly issue and forward all tickets in electronic format with detailed itineraries including carrier(s), flight numbers, departure, and arrival times for each segment of the trip.
• Inform travelers, upon booking confirmation, of flight/ticket restrictions, involuntary stop-over, hidden stops, and other inconveniences of the itinerary and provide required documentation for travels.
• Handle complaints in a timely manner on behalf of SNV in Ghana on flight problems, cancellations, delays etc; reconfirm and revalidate airline tickets, re-issue tickets which are returned as a result of changed routing or fare structures and printed itineraries.
• Process duly authorized flight travel changes or cancellations as required.
• Process immediately and report on refunds for unused tickets for fares, and credit them to SNV in Ghana.

Other complementary services required the travel agent shall be: 

• The travel agency shall send an official invoice to SNV in Ghana for the purchase of tickets, on monthly basis. The invoice will include the name of the passenger, dates of travel and destination. 
• The travel agency will be required to send each month’s invoices to SNV in Ghana within ten (10) business days after the monthly services have been rendered. 
• The travel agency shall be requested, if necessary, to provide monthly statements of paid and unpaid invoices for reconciliation and monitoring purposes. 
• The travel agency must ensure that the tickets issued, and the bill are in accordance with the request from the SNV in Ghana’s travel focal points. 

• Clear, comprehensive request for flight quotation to allow the agency to provide the best fares.
• One focal person will be appointed in each of SNV in Ghana offices, to liaise with the travel agent for flight booking services
• SNV in Ghana, in accordance with the standard terms of payment, undertakes to pay the travel agency any authorized charge within fifteen (15) days of receipt of original invoices. It is understood that SNV in Ghana will decline payment in the event that f a trip undertaken is without authorization and / or is not compliance with the service agreement.

Company Qualifications