Company Profile
DAI is an employee-owned global development company. For 40 years, we have worked on the frontlines of international development, tackling fundamental social and economic development problems caused by inefficient markets, ineffective governments, and instability. Currently, DAI is delivering results that matter in some 60 countries. Our integrated development solutions turn ideas into impact by bringing together fresh combinations of expertise and innovation across multiple disciplines—crisis mitigation and stability operations, democratic governance and public sector management, agriculture and agribusiness, private sector development and financial services, economics and trade, HIV/AIDS and disease control, water and natural resources management, and energy and climate change. Our clients include international development agencies, international lending institutions, private corporations and philanthropies, and national governments.
Job Description
USAID Ghana Fiscal Accountability Strengthening Activity (FASA)
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Proposed Personnel
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[Name of (Proposed) Personnel]
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Position
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IT Officer
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Period of Performance
on/about (from – to)
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[Start Date]
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[End Date]
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Maximum Level of Effort
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Full-time long-term
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Base of Operations
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Accra, Ghana.
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Position Reports to
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Finance and Operations Director
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PROJECT BACKGROUND
The USAID funded Ghana Fiscal Accountability Strengthening Activity (FASA) will work in key areas of Ghana’s public financial management (PFM) ecosystem to enhance the accountability, transparency, and efficiency of public expenditures. After the country defaulted in 2022, significantly raising the cost of living for most Ghanaians, international and domestic attention turned to the government. Building on the foundation laid by previous reforms, FASA will partner with key Ghanaian institutions such as the Ghana Audit Service and the Controller and Accountant General’s Department to raise the bar for fiscal accountability at national and subnational levels.
POSITION PURPOSE
The Information Technology (IT) Officer is responsible for the IT needs of the project, including system installations, maintenance, support and technical consultations to clients. S/He is responsible for ensuring that standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. Responsibilities also include assisting in the setup, maintenance and troubleshooting of the LANs (Local Area Networks) at the various project offices. Responsible for the setup, maintenance and troubleshooting of client computers and peripherals such as printers and scanners. S/He will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers and to email. Other duties as assigned from time to time by the Director of Finance and Operations.
KEY DUTIES & RESPONSIBILITIES
Oversight
- Oversee the establishment of robust information technology systems throughout project locations, including regular travel to project office sites to oversee the installation, configuration and troubleshooting of individual and networked computer systems.
- Develop and oversee compliance with written operating guidelines and maintenance schedules.
Support
- Quickly respond to problems or interruption in network access.
- Help all Project staff with computer-related problems, requests, or questions.
- Work with appropriate administrative staff to resolve problems with network connection caused by factors outside the office space.
- Stay on-call when out of the office to help staff with problems or questions related to the network.
- Establish strong IT support systems through staff training.
- Establish regular communication with the Home Office DAI Technology team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination.
- Train and supervise regional staff on basic server maintenance.
- Supporting installation, configuration DAI Email on Smartphone (Android and Apple).
- Support the communications team to maintenance expire time APIK website to webhosting provider.
- Support the communications team to upload APIK website content.
Access
- Coordinate management and upkeep of Information Technology Systems, as well as requesting access or deleting access to project systems.
- Setup new staff PCs with their HCL Notes accounts; and other DAI applications.
- Maintain accounts for all staff and confidentiality of all passwords and other restricted information.
Procurement/Inventory Management
- Where appropriate, work with Administrative Team to establish agreements with local vendors.
- Verify the adequacy of power supply, grounding, cabling, telephone line wiring, connectors, and other system infrastructure.
- Verify the completeness of delivered software, including adequacy of licensing, and ensure that licensing and registration is completed for all project procured software.
- Maintain tracker of software licenses within project TAMIS. Maintain copies of licenses and request the purchase of additional licenses from the Home Office Project Coordinator.
- Maintain warranties for IT related products.
Installation
- Install LAN hardware and all procured software, including, but not limited to, the LAN operating system, Windows, HCL Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software.
- Install network and personal firewalls.
Uninstallation
- Uninstall all software, including, but not limited to, the LAN operating system, Windows, HCL Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software back to the original.
- Dismantle Local Area Network.
- Working with DAI System Administrator on cleaning the data of the server and create the back up for HO record.
Maintenance
- Ensure that all IT systems are well-protected against viruses, power supply fluctuations and other threats to the systems.
- Properly maintain all computer and multimedia equipment in the APIK project office.
- Ensure the safety of the server and other equipment in the computer room by locking the door at the end of each day.
- As required, verify the completeness and functionality of delivered computers, hubs and switches, modems, UPS machines, printers, scanners, and other hardware accessories, and take remedial replacement or repair action if needed.
Backup
- Back up project servers with a frequency as determined by the DAI/W Systems Administrator.
- Ensure backups for staff are running.
- Backup all project electronic records and clean equipment prior to disposing to other partners.
Required Skills or Experience
QUALIFICATIONS
- B.A. Degree in Computer Science, Computer Engineering, Information Systems and other related fields
- At least 5 years of experience in a similar role.
- PC and Server support experience, especially with Windows Server & Windows Client operating systems
- LAN and WAN knowledge and experience
- MS applications, MS O365, MS Project
- Common client applications such as Adobe Acrobat, Nitro
- Basic IT troubleshooting skills and experience
- Experience or basic knowledge of HCL Notes Client Administration, and replication within a WAN preferred
- Cisco administrative experience preferred
- Good working knowledge of English
- Fluency in English is required.
How To Apply
Application Link: https://fs23.formsite.com/OLJTgx/gcqy5x7kie/index
DAI works on the frontlines of global development. Transforming ideas into action —action into impact. We are committed to shaping a more livable world.
DAI and its employees are committed to confronting racism and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.
DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All our positions are therefore subject to stringent vetting and reference checks.
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