Job Description

• Location: Accra/Tema

A Reputable Company 

About Us
We are a major player in customer support solutions, delivering exceptional service to our clients. We are currently looking for motivated, enthusiastic, and customer-focused individuals to join our dynamic team.

If you're passionate about helping people and delivering high-quality service, this is the perfect opportunity for you!

Key Responsibilities

• Attending to customer enquiries inquiries in a professional, friendly manner
• Resolving customer complaints, issues, and queries efficiently and effectively
• Provide product and service information, guiding customers through solutions
• Maintain accurate records of customer interactions, transactions, and feedback
• Ensure customer satisfaction by meeting or exceeding quality standards and performance metrics
• Work as part of a team to meet and exceed departmental goals and targets
• Continuously improve product knowledge and stay updated on policies and procedures

Required Skills or Experience

• Previous experience in a customer service or front desk (preferred but not required)
• Strong communication skills and an excellent telephone manner
• Ability to remain calm and composed in challenging situations
• A positive, solution-focused attitude with a passion for customer care
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Flexibility to work shifts, including evenings and weekends, if required

Benefits

• Competitive salary and performance-based incentives
• Comprehensive training and ongoing development
• Opportunities for career progression and advancement within the company
• Employee benefits package (healthcare, discounts, etc.)
• A supportive and inclusive team environment