Job Description

Position Overview
We are seeking a highly motivated and experienced Operations Manager to oversee and manage our pest control operations. The Operations Manager will play a pivotal role in ensuring efficient service delivery, optimizing team performance, maintaining high customer satisfaction, and adhering to safety and regulatory standards. This position requires strong leadership, organizational skills, and a thorough understanding of pest control services and operations.

Key Responsibilities
Operational Management:

• Plan, coordinate, and oversee daily pest control operations to ensure efficient service delivery.
• Develop and implement standard operating procedures (SOPs) to streamline processes and ensure quality.
• Monitor job schedules and allocate resources effectively to meet customer demands.
• Ensure compliance with health, safety, and environmental regulations.

Team Leadership and Development:

• Recruit, train, and supervise pest control technicians and other team members.
• Conduct regular performance evaluations and provide feedback to enhance team productivity.
• Foster a positive work environment that encourages collaboration and professional growth.

Customer Service:

• Maintain high standards of customer service by addressing client inquiries, concerns, and feedback promptly.
• Conduct follow-ups with customers to ensure satisfaction with services provided.
• Work closely with the sales and marketing teams to align operations with customer acquisition and retention goals.

Quality Assurance:

• Monitor and evaluate the effectiveness of pest control treatments and methods.
• Ensure the use of safe and environmentally friendly pest control solutions.
• Conduct regular audits and inspections to maintain service quality and compliance.

Financial Management:

• Prepare and manage operational budgets, ensuring cost efficiency.
• Track expenses and revenues related to pest control operations.
• Identify opportunities to increase operational profitability.

Strategic Planning and Reporting:

• Analyze operational data and generate reports on performance metrics.
• Identify trends and recommend strategies to improve service delivery and business growth.
• Collaborate with senior management to set goals and develop long-term operational plans.

Required Skills or Experience

Qualifications and Skills
Education and Experience:

• Bachelor’s degree in Business Administration, Environmental Science, or a related field (preferred).
• Minimum of 4 years of experience in operations management, preferably in the pest control or service industry.

Technical Skills:

• In-depth knowledge of pest control methods, tools, and safety practices.
• Proficiency in using operational software and tools for scheduling, tracking, and reporting.

Soft Skills:

• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional organizational and time management skills.
• Effective communication and interpersonal skills.

Working Conditions

• Combination of office and field work.
• Regular travel to client sites and field operations.
• Flexibility to work irregular hours as needed to meet operational demands.