Job Description

• Location –Kumasi and Tamale

​Key Responsibilities

• Oversee day-to-day operations of the branch
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business
• Use of various sales methods (door-to-door, cold calling, presentations etc)
• Develop new sales strategies and models.
• Build long lasting client relationships.
• Meet Branch sales targets.
• Attend meetings, sales events, and training.
• Manage your client database within your assigned territory.
• Converting prospects into successful customers through customer sales methods such as door to-
• Door, cold calling, and presentations
• Researching and forecasting sales and developing sales strategies and methods and evaluating
• Their effectiveness
• Visiting customers on a regular basis and evaluating customer needs and desires
• Creating sales targets and working to meet them individually and as a team.
• Monitoring the organization’s competitors, their products and marketing strategies
• Acting as a representative for the organization during customer meetings and presentations
• Reporting and providing feedback to management using financial data collected
• All other duties and responsibilities that will be given to you in your line of duty

Required Skills or Experience

Qualifications

• A minimum of a bachelor's degree in Business Administration, Management, Security Studies, or a related field.
• A master's degree or professional certification (e.g., Certified Protection Professional, PMP) is an added advantage.

• At least 5 years of progressive management experience, preferably in the private security industry or a related sector.
• Proven track record of managing teams, operations, and client relationships.

• Strong leadership and team management abilities to inspire and guide branch staff effectively.
• Decision-making skills and the ability to handle high-pressure situations with professionalism.

• Familiarity with security operations, protocols, and technology, including CCTV systems and access control mechanisms.
• Proficiency in Microsoft Office Suite and experience with CRM software for client management.

• Demonstrated ability to identify and secure new business opportunities.
• Strong networking skills to build and maintain relationships with clients.

• Excellent verbal and written communication skills for effective internal and external correspondence.
• Ability to conduct presentations and lead training sessions for staff.

Operational Competence

• Expertise in budget management, resource allocation, and operational planning.
• Strong organizational skills and attention to detail to ensure compliance with company standards and policies.

• Commitment to delivering excellent client service and addressing customer concerns proactively.

• Knowledge of industry regulations and compliance requirements.
• High ethical standards and integrity.

• Willingness to travel as needed and flexibility to adapt to a dynamic and fast-paced work environment.