Job Description

• Serve as the first point of contact for customers via phone, email, or chat.
• Provide accurate and timely information about products and services.
• Resolve customer inquiries and concerns with professionalism and efficiency.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain up-to-date knowledge of company offerings, policies, and procedures.
• Accurately document customer interactions and updates in the CRM system.
• Strive to meet and exceed individual and team performance metrics.

Required Skills or Experience

• Strong communication skills with a clear and professional tone.
• Empathy, patience, and a customer-first mindset.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Basic proficiency in computer systems and software applications.
• Prior experience in a customer-facing role, preferably in a call center, is advantageous but not mandatory.
• Flexible availability, including weekends, evenings, and holidays.

• Competitive salary with bonus opportunities based on performance.
• Comprehensive onboarding and continuous training programs.
• A supportive work environment that values teamwork and growth.
• Career advancement opportunities within the organization.
• Access to employee wellness and recognition programs.