Job Description

• Manage the recruitment, onboarding, and training of all staff.
• Oversee employee performance appraisals, welfare, and dispute resolution.
• Ensure compliance with Ghanaian labor laws and internal policies.
• Lead the customer service team to provide exceptional client experiences.
• Develop strategies to enhance employee engagement and customer satisfaction

Required Skills or Experience

• A minimum of a Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• At least 5 years of experience in HR and customer service management.
• Familiarity with Ghanaian labor laws and HR best practices.