Company Profile

Established in 2006, MSI Ghana is an affiliate of MSI Reproductive Choices and is one of the largest specialized Sexual and Reproductive Health (SRH) organisations in Ghana. MSI Ghana complements the Ministry of Health and Child Care in the provision of quality and affordable general health and SRH services in all regions of Ghana.

Job Description

The Centre Manager is responsible for the effective functioning of assigned centre through adequate planning and deployment of resources: human, finance and logistics. The job holder develops centre work plans with his/her team, supervises, coordinates, monitors and assesses the performance of the centre staff to ensure quality service delivery. In addition, the role has responsibility for identifying any skills deficiencies and bridging the gaps through appropriate training.

Key Responsibilities

Partnership and Network Building

• Build, coach, motivate and maintain highly skilled and competent centre teams and work directly with teams to enable them assess their performance according to set MSI/MDT standards
• Actively support to source for new clinical team and assist the MDTM to appoint new team members, including new sessional teams for the centre
• Oversee the work schedules and strengths of all staff within the centres
• Facilitate the transfers, relief and rotation of centre team members when necessary to       ensure that the optimum number of team members per centre is always maintained
• Encourage a commitment to accommodating clients' special needs such as flexibility on working hours, strict privacy and confidentiality to generate demand for MSIG services
• Provide support for Centre teams managing performance problems / challenges within teams and, where necessary, consult with the MDT

Centre Management, People Management and Monitoring

• Responsible for the growth of the centre by ensuring that team members get on board in achieving the set targets for the centre
• Develop regular centre work plans in collaboration with the centre teams with the objective to use resources in the most efficient manner and maximise results while maintaining quality
• Monitor monthly centre results and in collaboration with the team change work plan accordingly
• Be responsible for all logistical requirements needed for the centre and make arrangements to prevent unnecessary stock outs and wastage in the centre
• Be the focal point for all centre teams, report clinical issues including major and minor incidences to appropriate channels and facilitate getting pragmatic solutions to minimize clinical complications
• Monitor centre activities on a regular basis to ensure compliance to MSI/MDT clinical Standards
• Collect and analyse monthly major and minor incidence reports and ensure they are compliant with MSI/MDT clinical requirements
• Support MDT to manage members of the Medical team to build their capacity and strengthen competency and professional development
• Support MDT to provide technical medical staff training where necessary e.g., on the job training through coaching etc. to centre team
• Conduct regular team performance reviews, monitoring progress and setting objectives and feed back to MDT on team performance
• Ensure the growth of the centre by leading a well-motivated team to achieve the set targets for the centre, both core and non-core services

Communication

• Maintain an updated database of key trainings/orientations offered centre teams and other partners
• Keep and manage records of all centre activities including minutes of centre team’s meetings
• Ensure formal communications with the various health partners are properly documented
• Follow up on all client’s complaints relating to any of the MSIG services and make recommendations
• Make proper use of available information systems in MSI to facilitate service delivery & trainings
• Assist the Marketing Team with interviews relating to clinical issues to protect MSIG reputation

Required Skills or Experience