Job Description

Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education to client on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of trouble ticket
• Application of configuration changes via our change control systems and processes.
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
• Perform equipment upgrade and configuration
• Draft and submit reports

Required Skills or Experience

Qualification

• BTech / B.Sc / HND in Engineering Computer Science, Information Technology, or any related discipline (2.1 or upper credit)
• Sound knowledge of networking (CCNA is an added advantage)
• Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues, etc.
• Elementary electrical connections knowledge will be an added advantage
• Strong customer service skills
• Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to detail and ability to multi-task
• Organisational skills.
• Computer and technical skills