Job Description

Overview
We are seeking a dynamic and experienced Clinic Manager to oversee the day-to-day operations of our aesthetic clinic. The ideal candidate will be responsible for ensuring smooth clinic operations, optimizing patient experience, managing staff, and driving business growth. This role requires a blend of leadership, customer service excellence, and business acumen.

• Job Location: Roman Ridge, Accra, Ghana

Key Responsibilities

Clinic Operations & Administration

• Oversee daily clinic operations to ensure efficiency and high-quality service delivery.
• Implement and maintain clinic policies, protocols, and compliance with industry regulations.
• Manage inventory of skin care products, medical supplies, and equipment.
• Coordinate with suppliers and vendors to ensure timely procurement.
• Maintain accurate records, reports, and financial documentation.

Patient Experience & Customer Service

• Ensure a seamless and positive patient journey from consultation to post-treatment follow-up.
• Address patient concerns and inquiries professionally and promptly.
• Work closely with aesthetic practitioners to enhance client satisfaction and loyalty.
• Maintain a high standard of customer service and confidentiality.

Staff Management & Training

• Lead, mentor, and support a team of medical and administrative staff.
• Schedule and oversee staff training on customer service, compliance, and new aesthetic procedures.
• Conduct performance evaluations and provide feedback for professional development.
• Ensure team alignment with the clinic’s vision and goals.

Business Growth & Marketing

• Develop and implement strategies to attract and retain clients.
• Collaborate with the marketing team to promote services via social media, events, and partnerships.
• Monitor and analyze clinic performance, client feedback, and sales data to drive growth.
  Identify new opportunities for service expansion and enhancement.

Required Skills or Experience

Qualifications & Skills

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 3-5 years of experience in clinic, spa, or healthcare management.
• Strong leadership and organizational skills.
• Excellent customer service and interpersonal communication abilities.
• Knowledge of aesthetic treatments, skincare, and wellness services is a plus.
• Proficiency in Microsoft Office and clinic management software.
• Ability to work flexible hours, including weekends when required.

Note: Age preference is 35 years and Above (Female). Must look professional, be willing to do light makeup and must live close to the workplace.