Job Description

Responsibilities

• Greeting guests on arrival at the hotel's reception and making them instantly feel at ease.
• Processing check-ins and explaining key facilities within the hotel including the swimming pool and on-site restaurant.
• Taking bookings by phone, email or walkins and recording all details.
• Providing advice and information about local attractions, restaurants and transport options.
• Creating final bills at check-out and processing payments.
• Coordinating activities of all departments Houskeeping, Bar & restaurant, Kitchen & laundry

Required Skills or Experience

• Senior high school diploma, HND & degree
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations.
• The ability to maintain professional standards under pressure Strong IT skills and knowledge of booking systems and software
• At least 2-3 years working experience