Job Description

Reputable Multinational Company

• Location: Kumasi

JOB PURPOSE
The successful candidate is to perform periodic maintenance Test and resolve telecommunication and data Last mile equipment (via Copper, Radio or Fiber) to customers. Responsible for ensuring that customer service levels (SLA) are achieved for all in-service technology services using the end-to-end processes.
The role reports to the Enterprise Network Operation Centre Manager.

ROLE SPECIFIC REQUIREMENT

• Ensures all work is carried out in compliance with the Organisation’s safety requirements
• Maintains high quality of workmanship standards whilst being as efficient and cost effective as possible.
• Carry’s out work appropriate to the role and training as directed by line manager in an efficient manner.
• Brainstorms with relevant stakeholders and draws a diagrammatic representation of how requested service will be delivered.
• Delivers work within timescales and commitment time.
• Delivers effective and timely service delivery in line with the Organisation’s practices and behaviours.
• Ensures Network/Data records are updated on job completion.
• Performs an end-to-end test of services provided to all HVC Customers.
• Gives feedback on resolved and pending enterprise faults.

Required Skills or Experience

MINIMUM QUALIFICATION

• BSc/HND in Telecommunication, Electrical Electronics Engineering or its equivalent.
• 3 - 5 years Telecoms or IT Industry experience Basic IT skills.
• Minimum of 3 -5 years’ experience in a related field.
• Knowledge of engineering and quality standards.
• Basic IP skills/CCNA preferred.
• Must have clean driving record, and possess valid driving licence.
• In-depth knowledge on GPON/FTTX/MSAN and IP/MPLS Technology.
• In-depth knowledge on physical LAN/WAN wiring.

PERSON SPECIFIC

• Excellent communication skills
• Problem solving and critical skills
• Ability to work effectively in a team
• Performance driven & goal oriented