Job Description

Job Summary
We are seeking an experienced and dynamic Resort Manager to oversee the daily operations of our evolving boutique resort operationg on a mixed serviced and self-service model . The ideal candidate will ensure a high standard of guest experience, smooth resort operations, and efficient team management. This role requires a balance of hospitality excellence, operational oversight, and financial acumen.

Key Responsibilities
Guest Experience & Customer Service

• Ensure exceptional guest satisfaction by maintaining high service standards.
• Act as the primary point of contact for guests, addressing inquiries, requests, and complaints promptly.
• Monitor guest feedback and implement improvements based on reviews and surveys.
• Oversee check-ins, check-outs, and personalized guest experiences.

Operations & Facility Management

• Oversee the maintenance and cleanliness of villas, common areas, and resort facilities.
• Ensure the seamless operation of both serviced and self-service offerings, including housekeeping schedules, amenities, and guest supplies.
• Manage inventory and procurement of essential supplies (e.g., linens, toiletries, kitchen essentials).
• Work with contractors and service providers for repairs, maintenance, and upgrades.
• Enforce health and safety regulations, ensuring compliance with local laws.

Staff Supervision & Leadership

• Lead, train, and manage resort staff, including housekeeping, front office, and maintenance teams.
• Develop work schedules and assign responsibilities to optimize efficiency.
• Foster a positive work environment with strong team communication and morale.

Financial & Administrative Management

• Oversee budgeting, financial reporting, and cost control measures.
• Manage room rates, promotions, and revenue optimization strategies.
• Handle guest billing, payments, and reservation systems.
• Monitor occupancy rates, prepare performance reports, and present insights to stakeholders.

Marketing & Sales Support

• Collaborate with marketing teams to promote the resort through online platforms, partnerships, and direct sales efforts.
• Work with OTAs (Online Travel Agencies) and reservation platforms to manage listings, pricing, and guest communications.
• Develop relationships with local businesses and tourism operators to enhance guest experiences.

Required Skills or Experience

Qualifications & Skills

• Proven experience in resort, hotel, or hospitality management.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication (English & Twi) and interpersonal abilities.
• Financial acumen and experience with budgeting and cost control.
• Knowledge of property management systems (PMS) and online booking platforms.
• Ability to handle operational challenges and adapt to guest needs.
• Background in maintenance oversight and facility operations is a plus.

Preferred Qualifications

• Degree/Diploma in Hospitality Management, Business Administration, or a related field preferred.
• Experience managing boutique resorts, villas, or vacation rentals.
• Multilingual skills (depending on guest demographics).

Benefits

• Competitive salary.
• Fluent Twi is an added Bonus
• Accommodation in the vicinity.