Job Description

• Location: Kpone

• Cross sell company’s products/services to potential and existing customers.
• Ensure total Client satisfaction at all times and by all staff within and across all branch network.
• Develop and ensure that all Know Your Clients (KYC) standards are fully complied with at all times in every aspect and line of duty.

• Responsible for providing exceptional customer service including efficient and accurate transaction processing (deposits and withdrawals).
• Answer customers questions and enquiries on accounts (in person or on phone) referring to other company services politely.
• Cross sell the company’s products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative respectively.

• Provide account services to customers by receiving deposits and loan repayments and accurately keying it into the respective client accounts.
• Key correctly all system transactions to avoid transactional errors and improve audit ratings.
• Prepare currency transactional reports.
• Reconcile cash drawer by providing cash transactions; counting and packaging currency and coins.
• Complete complex money-related transactions in consultation with the Supervisor.
• Turn in excess cash and mutilate currency to the Supervisor.
• Maintain supply of cash and currency.
• Comply with all bank operations and security procedures by participating in all dual control functions; maintaining customer traffic surveys; auditing other tellers' currency; and assisting in certification of proof.
• Maintain customer confidence and protect the company’s operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.

Required Skills or Experience

• Minimum of HND/Diploma certificate in any Academic discipline.
• 1 to 2 years of working experience post National Service.