Job Description

Join Our Team as a CUSTOMER CARE ADVOCATE

• Location: Accra/Tema
• Employment Type: Full-time
• Salary: Competitive with benefits

Are you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a positive attitude?

We’re looking for Customer Care Advocates to join our dynamic team and provide top-tier support to our valued customers. If you thrive in a fast-paced environment and enjoy making a difference, this is the perfect opportunity for you!

Key Responsibilities:

✅ Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
✅ Resolve customer issues by providing accurate information and effective solutions.
✅ Maintain a positive and empathetic approach to customer interactions.
✅ Ensure compliance with company policies and service standards.
✅ Accurately document customer interactions and follow up where necessary.
✅ Work collaboratively with team members to enhance the overall customer experience.

Required Skills or Experience

What We’re Looking For:

✔ Excellent communication and interpersonal skills.
✔ Ability to handle challenging situations with patience and professionalism.
✔ Strong problem-solving skills and attention to detail.
✔ Basic computer literacy and ability to navigate multiple systems.
✔ Prior customer service experience is a plus (but not required).