Job Description

• Meet with families of the deceased to discuss funeral arrangements and requests.
• Escort family members to identify deceased on arrival at the funeral home or for pre-burial visits.
• Explain pricing and product information to family and/or friends.
• Schedule activities or facility use – viewing room, chapel, cemetery, crematorium and reception grounds 
• Sell funeral services, products, or merchandise available at the funeral home 
• Orders caskets, flowers, and other necessities from approved third-parties for funeral and memorial services.
• Offer simple counsel and comfort to families and friends of the deceased and be able to identify the need for referral to a qualified therapist (if need be).
• Resolve customer complaints, adherence to payment plans, or other post-service matters.
• Make arrangements for pallbearers, hearses, and other participants in the funeral.
• Ensures that set-up for the memorial service, wake, and funeral adheres to families wishes
• Maintains and manage a good selection of vendors for various funeral services e.g. flowers, caskets, shrouds etc.
• Ensure service levels are optimal at all times by maintaining a good relationship with colleagues across departments/units
• Supervise brand presentation at all events on-site/offsite 
• Supports sales and marketing activity according to set targets

Required Skills or Experience

• Minimum of a Diploma or degree with at least 2 years Customer Service or Sales experience

• Demonstrates strong organizational skills and pays close attention to detail.
• Exhibits patience, empathy, and compassion.
• Pleasant and can communicate calmly and kindly with bereaved family and friends.
• Is familiar with proper etiquette and procedure for a range of religious or cultural funeral services.