Company Profile

Big Bag Ventures is a leader in the digital talent management space. We provide world-class support services to creators, with a focus on engagement, monetization, and operational excellence. We value performance, discretion, and creativity—and we're growing fast.

Job Description

Position Summary

Big Bag Ventures is hiring Digital Engagement Specialists to join our high-performance global chat team. In this role, you will be responsible for managing real-time messaging on behalf of high-profile clients on premium content platforms. The objective is to build meaningful fan relationships, drive engagement, and increase monetization through consistent, strategic communication.

This is a fully remote position with flexible scheduling across multiple shifts.

Key Responsibilities

• Engage with fans through direct messaging platforms using brand-aligned tone and persona
• Maintain high levels of responsiveness, accuracy, and message quality
• Execute pre-approved messaging strategies to maximize fan retention and spending
• Adhere to content and compliance guidelines set by platform and management
• Monitor fan behavior and flag potential risks, issues, or monetization opportunities
• Meet or exceed daily performance targets, including response time and revenue metrics
• Collaborate with team leads and QA for continuous improvement and feedback integration

Required Skills or Experience

Qualifications

• Excellent written English; second language a plus
• Strong attention to detail and ability to follow strict brand guidelines
• Comfortable with adult-oriented content and platform engagement (non-explicit from your end)
• Previous experience in digital customer service, live chat, or engagement roles preferred
• Self-motivated, organized, and able to work independently
• Access to a reliable computer and high-speed internet

Compensation and Benefits

• Competitive hourly rate + commissions and bonuses
• Performance-based bonuses
• Flexible remote work structure
• Training and development opportunities
• Advancement potential into QA, team lead, or managerial roles