Job Description
The ICT Officer is responsible for managing, maintaining, and supporting the organization's IT infrastructure, communication systems, and technology solutions. The role involves ensuring the smooth operation of IT services, network security, troubleshooting technical issues, and providing IT support to employees.
Key Duties and Responsibilities:
- Provide technical support to employees on hardware, software, and network-related issues.
- Diagnose and resolve technical problems related to computers, printers, servers, and other IT equipment.
- Maintain an up-to-date inventory of IT assets
- Manage email systems, video conferencing tools, and communication platforms.
- Provide technical support for virtual meetings and teleconferencing.
- Assist in setting up and maintaining corporate communication tools.
- Ensure the smooth operation of the organization's IT network, including LAN, WAN, and wireless systems.
- Maintain, configure, and troubleshoot servers, firewalls, and network infrastructure.
- Monitor system performance, security risks, and data backups
- Implement cybersecurity measures to protect company data and IT infrastructure.
- Monitor for security breaches and respond to cybersecurity incidents.
- Ensure regular data backups and disaster recovery planning.
- Install, configure, and update software and hardware as required.
- Ensure compliance with software licensing agreements.
- Conduct regular system and software upgrades
- Conduct basic IT training for employees on system usage and best practices.
- Document IT procedures, troubleshooting steps, and system configurations
Required Skills or Experience
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 3-5 years of experience in IT support, network administration, or related roles
- Strong knowledge of Windows/Linux operating systems, networking protocols, and cybersecurity.
- Experience with cloud computing (e.g., Microsoft 365, Azure), database management, and IT security.
- Certifications such as CCNA, ITIL, CompTIA A+, CompTIA Security+, or Microsoft Certified Solutions Expert (MCSE) are an advantage.
- Must possess a valid Ghanaian driving and operating licenses (C Classes) and can drive SUV underground.
- Good communication and teamwork abilities.
- Demonstrated abilities to work within a team environment.
- Able to demonstrate an appropriate safety consciousness
- Must possess a valid Ghanaian driving and operating licenses and able to drive manual vehicle
How To Apply
Selection Process
Eligible candidates will be selected after the interview process and evaluated for suitability in terms of behavioural characteristics, organisational fit, capability to work with the relevant complexity of work and ability to establish and maintain a positive and engaging culture with all stakeholders.
Application Process
When applying, please follow the guidelines below to maximize the success of your application:
- Limit your Curriculum Vitae (CV) to four (4) pages
- Your CV must include demographic detail, qualifications, work experience and a minimum of two referees
- List your most recent positions first.
- Include copies of relevant, original certificates and academic records
Please note that only shortlisted applicants will be contacted for interviews.
Disclaimer!!!
‘UMA’ does not take or accept monies from job seekers for any role. Payment of monies to any unscrupulous person(s) is at your own risk.
Note
Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also
Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent
will result in a candidate being shortlisted/selected for that position.
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