Job Description

• Location: Accra/Adabraka 

Are you passionate about helping people? Do you have a knack for problem-solving and a smile that can be heard over the phone? We’re looking for a Customer Help Desk Agent to be the friendly voice that supports our clients and keeps our customers happy every day.

What You'll Do

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot basic technical and service-related issues
• Provide timely and accurate information to resolve concerns
• Log interactions and track issues in the helpdesk system
• Escalate unresolved issues to the relevant departments
• Ensure excellent service standards and maintain high customer satisfaction

Required Skills or Experience

What We’re Looking For

• Strong communication and interpersonal skills
• Basic computer literacy and ability to work with CRM/helpdesk tools
• Ability to stay calm under pressure and handle multiple tasks
• Team player with a proactive mindset
• Previous customer service or help desk experience is a plus
• Minimum Diploma/HND/Degree

Why Join Us?

• Training & Development Opportunities
• Medical Insurance
• Monthly Performance Bonuses
• Fun and Engaging Work Culture
• Career Growth Path
• Attractive Salary