• Deadline for submission is November 20^th, 2024 at 5pm Ghana time. Late offers will be rejected except under extraordinary circumstances at DAI’s discretion.
• Offerors shall submit proposals electronically via email: FASA_Procurement@dai.com The RFP number REQ-ACC-24-0006 and the title of the activity must be stated in the subject line of the email.
• Offerors shall confirm in writing that the Offeror fully understands that their proposal must be valid for a period of 60 days.
• Offerors shall sign and date the Price Schedule, in lieu of a formal cover letter.
• Offerors shall complete Attachment A: Price Schedule template. Value Added Tax (VAT) shall be included on a separate line.
• These services are eligible for VAT exemption under the DAI prime contract.

• Each Offeror is responsible for reading very carefully and understanding fully the terms and conditions of this RFP. All communications regarding this solicitation are to be made solely through the Issuing Office and must be submitted via email or in writing delivered to the Issuing Office no later than the date specified above. All questions received will be compiled and answered in writing and distributed to all interested Offerors.

12. Scope of Work Requirements for Technical Acceptability

1. The requirements for this procurement are detailed in the attachment C. Please see Attachment C: Scope of Work for detailed requirements of the services required.
2. Period of performance is 12 months.
3. In addition to meeting the scope of work listed in Attachment C, Offerors are required to meet or exceed the significant non-cost factors listed below:
   1. Offeror must possess a minimum of 3 years of relevant in- country experience in the insurance industry.
   2. Offeror must have the most up-to-date insurance scheme documentation and describe its system for maintaining accurate member records.
   3. Vendor must have an existing customer service department available for the project employees to contact as needed and a 24/7 helpline to all members covered
   4. Offeror must be able to provide a health care package as listed in Section 1.3 Attachment C: Detailed Scope of Work below for a period of one year.
   5. Offeror must possess adequate past performance in the health insurance services and provide a minimum of three (3) recent awards of similar scope and duration.
   6. Offeror must confirm coverage area and provide a list of hospitals/facilities covered in their network.

12. Prohibited Technology

Offerors MUST NOT provide any goods and/or services that utilize telecommunications and video surveillance products from the following companies: Huawei Technologies Company, ZTE Corporation, Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company, or any subsidiary or affiliate thereof, in compliance with FAR 52.204-25.

13. Determination of Responsibility

DAI will not enter into any type of agreement with an Offeror prior to ensuring the Offeror’s responsibility. When assessing an Offeror’s responsibility, the following factors are taken into consideration:

1. Provide copies of the required business licenses to operate in Ghana.
2. Evidence of a Unique Entity ID (SAM) (explained below and instructions contained in the Attachment D).
3. The source, origin and nationality of the services are not from a Prohibited Country (explained below).
4. Having adequate financial resources to deliver goods or the ability to obtain financial resources.
5. Ability to comply with required or proposed delivery or performance schedules.
6. Have a satisfactory past performance record.
7. Have a satisfactory record of integrity and business ethics.
8. Be qualified and eligible to perform work under applicable laws and regulations.

14. Geographic Code

• Under the authorized geographic code for its contract DAI may only procure goods and services from the following countries.
• Geographic Code 937: Goods and services from the United States, the cooperating country, and "Developing Countries" other than "Advanced Developing Countries:, excluding prohibited countries. A list of the "Developing Countries" as well as "Advanced Developing Countries" can be found at: https://www.usaid.gov/about-us/agency- policy/series-300/references-chapter/310maa and https://datahelpdesk.worldbank.org/knowledgebase/articles/906519- world-bank-country-and-lending-groups, respectively. (An “advanced developing country” means any country categorized by the World Bank as an upper middle income country according to its gross national income per capita. Goods and services with an advanced developing country source or nationality are only eligible under 937 when the procurement is for a USAID program in that advanced developing country, i.e., it is the “cooperating” or “recipient” country).
• DAI must verify the source, nationality and origin, of goods and services and ensure (to the fullest extent possible) that DAI does not procure any services from prohibited countries listed by the Office of Foreign Assets Control (OFAC) as sanctioned countries. The current list of countries under comprehensive sanctions include: Cuba, Iran, North Korea, Sudan, and Syria. DAI is prohibited from facilitating any transaction by a third party if that transaction would be prohibited if performed by DAI.
• By submitting a proposal in response to this RFP, Offerors confirm that they are not violating the Source and Nationality requirements and that the services comply with the Geographic Code and the exclusions for prohibited countries.

 15. Unique Entity ID (SAM

• All U.S. and foreign organizations which receive first-tier subcontracts/ purchase orders with a value of $30,000 and above are required to obtain an Unique Entity ID (SAM) prior to signing of the agreement. Organizations required to obtain an Unique Entity ID (SAM) you may request the ‘’Instructions for Obtaining an Unique Entity ID (SAM).
• Obtaining a Unique Entity ID (SAM) may take up to 3 weeks or more. Therefore, offerors are strongly encouraged to initiate the process to obtain a Unique Entity ID (SAM) prior to submitting an offer. If an offeror is selected for award but does not have a Unique Entity ID (SAM), DAI reserves the right to deem the offeror ineligible for award or apply additional conditions in any resultant subcontract/purchase order.”

• Offerors shall be aware of the general terms and conditions for an award resulting from this RFP. The selected Offeror shall comply with all Representations and Certifications of Compliance listed in Attachment B.

DAI conducts business under the strictest ethical standards to assure fairness in competition, reasonable prices and successful performance or delivery of quality goods and equipment. DAI does not tolerate the following acts of corruption:

• Any requests for a bribe, kickback, facilitation payment or gratuity in the form of payment, gift or special consideration by a DAI employee, Government official, or their representatives, to influence an award or approval decision.
• Any offer of a bribe, kickback, facilitation payment or gratuity in the form of payment, gift or special consideration by an offeror or subcontractor to influence an award or approval decision.
• Any fraud, such as mis-stating or withholding information to benefit the offeror or subcontractor.
• Any collusion or conflicts of interest in which a DAI employee, consultant, or representative has a business or personal relationship with a principal or owner of the offeror or subcontractor that may appear to unfairly favor the offeror or subcontractor. Subcontractors must also avoid collusion or conflicts of interest in their procurements from vendors. Any such relationship must be disclosed immediately to DAI management for review and appropriate action, including possible exclusion from award.

These acts of corruption are not tolerated and may result in serious consequences, including termination of the award and possible suspension and debarment by the U.S. Government, excluding the offeror or subcontractor from participating in future U.S. Government business.

Any attempted or actual corruption should be reported immediately by either the offeror, subcontractor, or DAI staff to:

• Toll-free Ethics and Compliance Anonymous Hotline at (U.S.) +1-503-597-4328
• Hotline website – www.DAI.ethicspoint.com or
• Email to Ethics@DAI.com
• USAID’s Office of the Inspector General Hotline at https://oigportal.ains.com/eCasePortal

By signing this proposal, the offeror confirms adherence to this standard and ensures that no attempts shall be made to influence DAI or Government staff through bribes, gratuities, facilitation payments, kickbacks or fraud. The offeror also acknowledges that violation of this policy may result in termination, repayment of funds disallowed by the corrupt actions and possible suspension and debarment by the U.S. Government.